Guest Relations Executive

Cloudare Technologies; Pune District; On-site; INR 279,000 - 391,000; Full time

Job summary

Cloudare Technologies in Pune is seeking a friendly, proactive front desk and community associate for our coworking space. You will be the first point of contact for members and visitors, delivering excellent service, information, and support to create a welcoming environment.

You will collaborate with operations, sales, and marketing teams to host tours, coordinate events, and ensure spaces are clean, functional, and ready for activities.

Responsibilities

• Managing inquiries and providing information to clients and guests
• Ensuring front desk coverage and welcoming environment
• Coordinating with Operations to maintain space cleanliness and readiness
• Assisting sales and marketing with tours and event coordination
• Lost-and-found and ticketing liaison as needed

Job description

Serve as the primary point of contact forour clients and guests, ensuring they receive exemplary service and support.This role involves managing inquiries, providing information about ourservices, and fostering a welcoming environment within our coworking space.

ROLES & RESPONSIBILITIES :

COMMUNITY

• Community team is the face of a Suites and hence ensuring that thefront desk is always manned by a experience team member.
  
• ConductingSuites Tours for all potential new clients
  
• Attendingto our clients needs at all times and solve member issues
  
• Building a community environment that’s conducive to collaboration
  
• Continuously measuring member satisfaction and strive to improvemember satisfaction levels
  
• Working with local businesses in the vicinity to plan engagementevents
  

OPERATIONS

• Working with the Operations teams to ensure operational efficiency andcleanliness of spaces, buildings, IT infrastructure, back-of-house areas,etc.
  
• Liaise with our Facilities & IT Support teams to resolve memberissues such as Printers, Telephones, etc.
  
• Liaising with our Communications, Marketing & Technology teams toensure that digital/email/print communications are conceptualized and go-liveprior to events as per policy.
  
• Inspecting our amenities & services daily. When amenities orservices need maintenance, raise tickets through our ticketing platform.
  
• Sending requirements for procurement to respective teams in a timelymanner.
  

SALES & MARKETING

• Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
  
• Promotingmembers offerings
  
• Focusing on driving auxiliary revenue streams including meeting rooms,event spaces, etc.
  
• Working with Marketing team to ensure required visibility for your Suiteslocation
  
• Operating within the framework set by TS Suites and be a flag bearerof Table Space values and ethos.