Front Office Executive

Q COLLECTIVE; Mumbai; Vor Ort; INR 260.000 - 420.000; Vollzeit

Zusammenfassung

Q COLLECTIVE Mumbai is seeking a Community Associate to support the Community Manager in delivering thoughtful, high-quality member experiences on the floor. You will handle day-to-day member interactions, on-ground coordination, and operational support across spaces and events.

The role emphasizes execution, presence, and follow-through, ensuring members feel welcomed, heard, and cared for while feeding insights back to improve programmes. Shift work including evenings and weekends is required.

Qualifikationen

• 2-4 years in hospitality, customer service, community or guest-facing roles.
• Strong interpersonal and communication skills with a service mindset.
• Willing to work evenings, weekends, and holidays as required.

Aufgaben

• Be the first point of contact for members and guests at check-ins and queries.
• Maintain accurate member profiles and updated trackers.
• Assist with member events, RSVPs, guest lists, and on-ground logistics.
• Troubleshoot on-site issues and escalate as needed.
• Capture feedback and share learnings with the Community Manager.
• Adhere to SOPs and service guidelines to ensure smooth operations.

Kenntnisse

Interpersonal skills

Communication

Customer service mindset

Calm under pressure

Hospitality experience

Tools

Google Sheets

Email

Calendar tools

Jobbeschreibung

The Community Associate supports the Community Manager in delivering thoughtful, consistent, and high-quality member experiences at the unit level. This role is rooted in day-to-day member interactions, on-ground coordination, and operational support across community spaces and events.

The role focuses on execution, presence, and follow-through. You are the face of the Community team on the floor, ensuring members feel welcomed, heard, and supported, while feeding insights back to the Community Manager for continuous improvement.

Key Responsibilities

Member Experience & Engagement

• Be the first point of contact for members and guests, handling check-ins, reservations, and general queries.
• Build genuine rapport with members and develop familiarity with their preferences and usage patterns.
• Ensure day-to-day community spaces feel welcoming, organised, and aligned with brand expectations.
• Support resolution of minor service issues on the spot and **escalate** concerns appropriately when required.
• Capture member feedback and observations, and share inputs with the Community Manager.

Member Data & Coordination

• Maintain accurate and updated member profiles to support personalised engagement.
• Keep internal trackers, logs, and records up to date, including feedback and follow-ups.
• Assist the Community Manager with inputs for member communication and engagement planning.
• Support setup, coordination, and on-ground execution of member events and private hires.
• Assist with guest list checks, RSVPs, signage, and event materials.
• Be present during events to troubleshoot, guide guests, and ensure a smooth experience.
• Support post-event wrap-ups by sharing feedback and operational learnings.

Team & Process Support

• Work closely with the Community Manager and wider unit teams to ensure smooth daily operations.
• Follow defined SOPs, communication standards, and service guidelines consistently.
• Act as a reliable support function that helps the Community team operate seamlessly on the floor.

Skills & Experience

• 2-4 years of experience in hospitality, customer service, community, or guest-facing roles.
• Strong interpersonal and communication skills, with a natural service mindset.
• Calm, attentive, and professional under pressure.
• Comfortable using basic digital tools such as Google Sheets, email, and calendars.
• Prior experience in a premium hospitality or member-led environment is a plus.
• Willingness to work shifts, evenings, weekends, and holidays as required.