Guest Relations Executive

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) invites applications for a Guest Relations Executive at our Mumbai office. You will be on the front lines of customer service, greeting visitors, guiding them, and ensuring a warm, professional first impression.

You will manage visitor badges, coordinate with hosts, support safety briefings, and help maintain a clean, secure lobby. The role requires graduate background and 1–5 years in front desk or reception, with strong customer service and computer

Qualifications

• Graduate in any discipline with 1–5 years’ experience in front desk management or reception.
• Proven experience with continuous improvement initiatives and client reporting is also vital.

Responsibilities

• Greet visitors/clients, providing a friendly front office service reflecting the client’s corporate image.
• Notify site personnel of guest arrivals and coordinate with hosts for follow-up.
• Issue visitor badges and access cards and manage returns with stakeholders.
• Ensure safety briefings and provide safety brochures to clients/visitors.
• Handle complaints/feedback and escalate as per the escalation matrix.
• Coordinate with night shift front office to prepare badges for large parties.
• Maintain visitor log and ensure lobby, lifts and public areas stay clean.

Skills

Front desk management

Customer service

People skills

Communication

Education

Graduation in any discipline

Tools

Computer literacy

Job description

Guest Relations Executive

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Serving on the front lines of customer service. Are you a people person who can make daily interactions such a breeze? In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card.
• Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Required qualifications

• A highly skilled professional
• You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception.
• Proven experience with continuous improvement initiatives and client reporting is also vital for this role.
• If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
• A client service champ
• A strong customer service focus is a pre-requisite of this job.
• Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands?
• An outstanding multitasking talent also provides a perfect complement to your skill set.

Location: On-site –Mumbai, MH

Scheduled Weekly Hours: 48

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

We are a Fortune 500 company with operations in over 80 countries around the world. Our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.