Receptionist

JLL; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

JLL is seeking a Receptionist for a commercial building in India. You will manage the front desk, greet visitors, handle inquiries, and support building operations to ensure a professional, secure, and welcoming environment.

Responsibilities include visitor registration, pass issuance, call handling, and coordination with facilities management. The role requires strong communication and organizational skills with a customer-focused mindset.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Experience with visitor management systems is desirable.

Responsibilities

• Greet and welcome visitors, tenants, clients and vendors in a professional manner.
• Register visitors and issue passes following security procedures.
• Answer and route calls; manage front desk communications and logs.
• Maintain a tidy reception area and support administrative tasks.

Skills

MS Office

Visitor management

Multi-line phone

Communication skills

Education

High school diploma

Bachelor’s degree preferred

Tools

Proxyclick

Envoy

iLobby

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description: Receptionist - Commercial Building

Position Overview

Job Title: Receptionist

Department: Front Desk/Administration

Reports To: Building Manager/Facility Manager

Location: [Building Name/Location]

Employment Type: Full-Time

Position Summary

The Receptionist serves as the first point of contact for all visitors, tenants, and service providers entering the commercial building. This role is responsible for managing the front desk operations, providing exceptional customer service, handling administrative tasks, and ensuring a professional, welcoming environment while maintaining building security protocols.

Key Responsibilities

Front Desk Management

• Greet and welcome all visitors, tenants, clients, and vendors in a professional and courteous manner
• Manage visitor registration process and issue visitor passes in accordance with security protocols
• Answer, screen, and direct incoming calls to appropriate departments or tenant offices
• Maintain visitor log and ensure compliance with building access control procedures
• Monitor and manage the reception area to ensure cleanliness and professional appearance

Tenant & Visitor Services

• Provide information about building facilities, tenant locations, and available services
• Assist tenants with queries related to building amenities, parking, and common areas
• Coordinate meeting room bookings and ensure conference facilities are properly prepared
• Handle courier and mail services, including package receipt, sorting, and distribution
• Address tenant complaints or concerns and elevate to management when necessary

Administrative Support

• Maintain and update tenant directory and contact information
• Manage building access cards and key distribution system
• Process and maintain visitor records, gate passes, and access logs
• Prepare daily visitor reports and submit to building management
• Handle general correspondence including emails and internal communication
• Maintain office supplies inventory for reception area

Security & Safety Coordination

• Monitor CCTV cameras and report any suspicious activity to security team
• Ensure all visitors comply with building security and safety regulations
• Maintain emergency contact lists and evacuation procedures documentation
• Coordinate with security personnel for visitor verification and access control
• Report maintenance issues, security concerns, or safety hazards immediately

Communication Management

• Operate multi-line telephone system efficiently and professionally
• Take accurate messages and relay information promptly to relevant parties
• Make announcements over public address system when required
• Coordinate with building management for emergency communications
• Maintain professional email correspondence with tenants and visitors

Support Functions

• Assist in organizing building events, tenant meetings, and emergency drills
• Coordinate with housekeeping and maintenance teams for service requests
• Support facility management team with administrative tasks as needed
• Maintain filing systems for visitor logs, passes, and administrative documents
• Prepare reports on visitor traffic, parking utilization, and front desk activities

Required Qualifications

Education

• High school diploma or equivalent required
• Bachelor's degree in any discipline preferred
• Certification in office administration or hospitality is an advantage

Experience

• 1-3 years of experience as receptionist, preferably in commercial buildings, corporate offices, or hospitality
• Experience with visitor management systems and access control software
• Prior exposure to property management or facility operations is a plus

Technical Skills

• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Experience with visitor management systems (e.g., Proxyclick, Envoy, iLobby)
• Familiarity with multi-line phone systems and intercom operations
• Basic knowledge of building management software preferred
• Comfortable with CCTV monitoring systems and access control panels

Core Competencies

• Excellent interpersonal and communication skills (verbal and written)
• Professional appearance and demeanor
• Strong customer service orientation
• Ability to multitask and handle high-volume front desk operations
• Problem-solving skills and ability to remain calm under pressure
• Attention to detail and organizational abilities
• Punctuality and reliability

Personal Attributes

• Friendly, approachable, and courteous personality
• Professional and polished presentation
• Ability to main