Guest Relations Executive

The Leela Gandhinagar; Gandhinagar; On-site; INR 350,000 - 520,000; Full time

Job summary

The Leela Gandhinagar in Gandhinagar, Gujarat, is seeking a Guest Relations Associate to welcome guests, assist with check-in and check-out, and address inquiries.

You will provide information on hotel services and local attractions, collaborate with other departments, and maintain a professional demeanor in a fast-paced environment. Bachelor's degree in Hotel Management is required.

Qualifications

• Bachelor's degree in Hotel Management is required.
• Strong communication and interpersonal skills are essential.
• Experience in guest relations or customer service is a plus.

Responsibilities

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Address guest inquiries and resolve issues promptly and efficiently.
• Provide information about hotel services, local attractions, and events.
• Maintain a positive and professional demeanor at all times.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Communication

Interpersonal skills

Problem solving

Teamwork

MS Office

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Office Suite

Hotel management software

Job description

Responsibilities

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Address guest inquiries and resolve any issues promptly and efficiently.
• Provide information about hotel services, local attractions, and events.
• Maintain a positive and professional demeanor at all times.
• Collaborate with other departments to ensure seamless guest experiences.

Qualifications

Bachelor's degree in Hotel Management

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office Suite and hotel management software.
• Previous experience in a guest relations or customer service role is a plus.