Guest Relations Manager

Talent Linked Consultancy; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

KIC UnivAssist is looking to hire a Guest Relations Manager to join the team. The candidate will be responsible for ensuring exceptional guest experiences by providing a warm welcome, personalized service, and prompt resolution of guest inquiries and concerns.

The role serves as the main point of contact for guests and is key to enhancing guest satisfaction and loyalty. It involves assisting with check-ins, check-outs, and registrations, and providing information about services, facilities, and

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• 1–3 years of experience in customer service, hospitality, or guest relations.
• Excellent communication and interpersonal skills; ability to resolve problems effectively.

Responsibilities

• Greet guests upon arrival with a warm, professional demeanor.
• Assist with check-ins, check-outs, and room assignments or registrations.
• Address and resolve guest inquiries, requests, and complaints promptly.
• Provide guests with information about services, facilities, and local attractions.
• Maintain guest records and document preferences and feedback accurately.
• Coordinate with leadership to fulfill guest needs and enhance service delivery.
• Handle special requests such as reservations, transportation, or event planning.
• Monitor guest satisfaction and collect feedback for service improvement.
• Support VIP guest services with discretion and professionalism.

Skills

Customer service

Hospitality

Guest relations

Communication

Interpersonal skills

Problem-solving

Conflict-resolution

Professional appearance

MS Office

CRM or PMS

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

MS Office

CRM/PMS

Job description

Compensation:

Commensurablewith experience

RoleOverview:

KIC UnivAssist is looking to hire a GuestRelations Manager to join the team. The candidate will be responsible forensuring exceptional guest experiences by providing a warm welcome, personalized service, and prompt resolution of guest inquiries and concerns.The role serves as the main point of contact for guests and is key to enhancing guest satisfaction and loyalty.

MajorResponsibilities:

• Greet guests upon arrival with a warm andprofessional demeanor.
• Assist with check-ins, check-outs, and roomassignments or registrations.
• Address and resolve guest inquiries, requests,and complaints in a timely and effective manner.
• Provide guests with information about services,facilities, local attractions, and travel directions.
• Maintain guest records and ensure accuratedocumentation of preferences, issues, and feedback.
• Coordinate with leadership to ensure F&B,etc to fulfill guest needs and enhance overall service delivery.
• Handle special requests such as reservations,transportation, event planning, or personal assistance.
• Monitor guest satisfaction and gather feedbackfor service improvement.
• Assist with VIP guest services and maintain highlevels of discretion and professionalism.

Qualifications:

Education: Bachelor’sdegree in Hospitality Management, Business Administration, or related field(preferred).

Skills:

• Proven experience in customer service,hospitality, or guest relations (1–3 years preferred).
• Excellent communication and interpersonalskills.
• Strong problem-solving and conflict-resolutionabilities.
• Professional appearance and positive attitude.
• Proficiency in MS Office and familiarity withCRM or property management systems (PMS).
• Ability to work flexible hours, includingweekends and holidays.

Key Attributes:

• Empathetic and attentive listener
• Detail-oriented and well-organized
• Multilingual abilities (preferred but notmandatory)
• High level of patience and stress tolerance
• Team player with a service mindset