Guest Relations Executive

The Blue Kite; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

The Blue Kite in Bengaluru is seeking a guest relations and property coordination role to manage OTA listings, respond to inquiries, and coordinate with on-site staff to ensure properties are ready for guests.

You will handle guest check-in/check-out, collect security deposits where applicable, and strive for high guest satisfaction. You will onboard apartment owners and maintain listings with current pricing to maximise occupancy.

Qualifications

• Experience in customer service or hospitality.
• Strong communication with high-profile clients and homeowners.
• Ability to work with staff on the ground (estate managers, maintenance, housekeeping).

Responsibilities

• Manage Online Travel Agencies for properties (AirBnB, Booking.com, etc.) and create listings.
• Respond to guest queries via email, AirBnB, and WhatsApp.
• Coordinate with guests and internal teams (housekeeping, maintenance) to ensure readiness before arrival.
• Welcome guests during check-in, collect security deposits, and handle check-out processes; refund deposits if no damages.
• Maintain high guest satisfaction during their stay.
• Be the point of contact for apartment owners; onboard and maintain rapport.
• Coordinate with owners to procure missing furniture and items.
• Curate local activities information and keep it updated.
• Keep listings updated with prices to maximise occupancy.

Skills

Strong communication

Customer service

Team collaboration

Project management

Numerical aptitude

Entrepreneurial drive

Result orientation

Self-motivation

Deadline oriented

Persuasive communication

Job description

• Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review
• Reply to guests queries through email, AirBnB, WhatsApp.
• Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)
• Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages
• Be in touch with the guests during their stay to ensure high levels of guest satisfaction
• Point of contact for apartment owners: explain rental service operations to them, get them onboard & maintain rapport with them over time
• Coordinate with apartment owners to procure missing furniture and other items for their apartment
• Curate information on things to do around the area and ensure that the document is updated in a timely manner
• Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.

Requirement:

• Strong communication: interactions with high profile clients and home owners of luxury properties
• Incredible sense of customer service
• Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)
• Well-developed project management skills: can work independently and set timelines to achieve your own goals
• Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications
• Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment
• Strong execution focus with a drive to achieve measurable results and impact
• Determination: once you start a project, you will do everything to achieve it
• Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) High level of self-motivation and drive Experience & Education
• Experience in customer service or hospitality