Guest Relationship Executive

Ekido Holiday Tours; Zirakpur, Chandigarh, Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 500,000; Full time

Job summary

Ekido Holiday Tours in Zirakpur is seeking a service-oriented professional to manage high-value client interactions. The role is not sales-focused but centers on delivering exceptional experiences and ensuring seamless service.

With 1-2 years of experience in fields like hospitality or luxury retail, candidates should possess strong communication skills and a keen attention to detail. You'll work closely with premium clients and global partners, gaining valuable insights in the luxury travel sector.

Qualifications

• 1-2 years of experience in a service-oriented role.
• Strong communication and people skills.
• High attention to detail and follow-through.

Responsibilities

• Communicate with high-value clients professionally.
• Handle client requests with speed and attention to detail.
• Track bookings and ensure all client-facing information is accurate.

Skills

Strong communication and people skills

High attention to detail

Positive attitude

Organised

Job description

• If you enjoy working with people, take pride in getting details right, and want to be part of a premium, fast‑paced environment, this role is for you.
• We are a luxury travel company serving high‑net‑worth clients who expect personalised attention and seamless service. We are looking for young professionals (1-2 years experience) from service backgrounds who are energetic, driven, and customer‑obsessed.
• This is not a sales role. It is about delivering exceptional experiences, managing relationships, and ensuring every client interaction feels thoughtful and effortless.

Experience Required

• 1-2 years of experience in a service‑oriented role (hospitality, travel, airlines, luxury retail, customer support, relationship management, concierge services, etc.)
• Fresh graduates with strong internships in premium service environments may also be considered.

Key Responsibilities

Client Interaction & Service

• Communicate with high‑value clients in a professional, warm, and confident manner.
• Handle client requests, changes, and queries with speed and attention to detail.
• Understand client preferences and ensure personalised service delivery.

Coordination & Execution

• Work with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly.
• Track bookings, confirmations, special requests, and timelines.
• Ensure all client‑facing information is accurate and well‑presented.

Quality & Attention to Detail

• Double‑check itineraries, names, dates, preferences, and special instructions.
• Maintain clear records and client notes for consistent service.
• Anticipate potential issues and flag them early.

Professional Conduct

• Handle sensitive client information with discretion and confidentiality.
• Stay calm and solution‑oriented during urgent or last‑minute situations.

Skills & Attributes

What Were Looking For

• Strong communication and people skills.
• High attention to detail and follow‑through.
• Positive attitude and willingness to take ownership.
• Comfortable working in a dynamic, high‑expectation environment.
• Basic comfort with email, spreadsheets, and coordination tools.

Personality Fit

• You enjoy helping people and seeing things through till the end.
• You care about doing things well not just quickly.
• Youre reliable, organised, and take pride in being professional.

Why This Role Is Attractive

• Work with Premium clients and Global partners.
• Exposure to luxury travel, hospitality, and high‑end service standards.
• Fast learning curve and meaningful responsibility early in your career.
• Be part of a small, quality‑focused team where your work is visible and valued.