Property Manager- VIllas

Stellar Talent Hr Consultancy Chennai; Tamil Nadu; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Stellar Talent HR Consultancy Chennai is seeking an experienced Property Manager – Villas to oversee day-to-day operations, maintenance, housekeeping, guest experience, and upkeep of luxury villas.

The ideal candidate has 3–7 years in property management or hospitality, with strong vendor management, team leadership and problem-solving skills to ensure every villa remains guest-ready and exceeds standards.

Qualifications

• Graduate or Diploma in Hospitality/Property Management or related field.
• 3–7 years of experience in villa/property management or hospitality.
• Experience managing housekeeping, maintenance, vendors and operational teams is required.

Responsibilities

• Oversee day-to-day villa operations, maintenance, housekeeping and guest experience.
• Ensure villas are clean, functional, safe and guest-ready.
• Manage housekeeping, maintenance staff and vendor relations.
• Coordinate with teams to resolve guest issues and ensure service quality.
• Prepare staff schedules, monitor performance and ensure safety procedures.

Skills

Property operations

Guest service

Vendor management

Team leadership

Problem solving

Communication

MS Office / Excel

Flexible hours

Education

Hospitality Management

Hotel Management

Property Management

Operations

Tools

MS Office

Excel

Job description

Role & responsibilities

JOB DESCRIPTION PROPERTY MANAGER – VILLAS

Position: Property Manager – Villas
Department: Property Operations / Hospitality
Industry: Luxury Villas / Holiday Homes / Hospitality
Experience: 3–7 Years
Location: [Location]
Employment Type: Full-Time
Salary: As per industry standards / [Budget]
Reporting To: Operations Manager / Management

Job Summary

We are looking for an experienced and responsible Property Manager – Villas to oversee the day-to-day operations, maintenance, housekeeping, guest experience, and overall upkeep of luxury villas/holiday homes.

The ideal candidate should have strong property operations, hospitality, vendor management, and team-handling skills, with the ability to ensure every villa is maintained to high standards and remains guest-ready at all times.

Key Responsibilities

1. Villa Operations & Property Management

• Manage the day-to-day operations of assigned villas.
• Conduct regular property inspections to ensure villas are clean, functional, safe, and guest-ready.
• Ensure all rooms, furniture, appliances, electrical systems, plumbing, AC, swimming pool, garden, and other facilities are maintained properly.
• Identify operational issues and ensure timely resolution.
• Maintain property standards, checklists, SOPs, and inspection reports.
• Monitor preventive maintenance schedules and ensure timely servicing.

2. Guest Experience

• Ensure smooth guest check-in and check-out coordination.
• Handle guest queries, complaints, and service requests professionally and promptly.
• Coordinate with housekeeping and maintenance teams to resolve guest issues.
• Conduct pre-arrival inspections to ensure the villa is fully prepared.
• Maintain high standards of guest satisfaction and service quality.
• Handle emergency situations and elevate critical issues to management when required.

3. Housekeeping Management

• Supervise housekeeping staff and ensure villas meet required cleanliness standards.
• Ensure proper cleaning of bedrooms, bathrooms, kitchens, common areas, outdoor areas, and swimming pools.
• Monitor linen, towels, toiletries, cleaning materials, and other consumables.
• Conduct quality checks after cleaning and before guest arrival.
• Maintain proper inventory of housekeeping supplies.

4. Maintenance & Vendor Management

• Coordinate with plumbers, electricians, carpenters, AC technicians, appliance technicians, pool maintenance teams, gardeners, pest-control agencies, and other vendors.
• Obtain quotations and coordinate repair and maintenance work.
• Monitor vendor performance, service quality, timelines, and costs.
• Maintain records of maintenance activities and expenses.
• Ensure preventive maintenance is completed on schedule.
• Respond quickly to urgent maintenance requirements.

5. Staff & Team Management

• Supervise housekeeping, maintenance, security, gardening, and support staff.
• Prepare staff schedules and allocate daily responsibilities.
• Monitor attendance, grooming, discipline, and performance.
• Train staff on property standards, SOPs, guest service, and safety procedures.
• Ensure adequate manpower is available during peak occupancy periods.

6. Inventory & Cost Control

• Maintain accurate inventory of furniture, appliances, linen, crockery, kitchen equipment, toiletries, and other villa assets.
• Conduct regular stock and asset checks.
• Track damages, losses, replacements, and repair requirements.
• Control operational expenses and ensure cost-effective vendor management.
• Maintain records of purchases, invoices, and maintenance expenses.

7. Documentation & Reporting

• Prepare daily/weekly/monthly property operation reports.
• Maintain villa inspection checklists and maintenance logs.
• Track guest complaints, service requests, repairs, and resolutions.
• Maintain vendor records and service agreements.
• Report major property issues and operational requirements to management.
• Monitor property-related KPIs and guest feedback.

Required Skills

• Strong property and hospitality operations knowledge.
• Excellent guest-handling and customer-service skills.
• Strong vendor and contractor management skills.
• Good team-handling and leadership abilities.
• Strong problem-solving and decision-making skills.
• Good communication and interpersonal skills.
• Ability to manage multiple villas and operational activities simultaneously.
• Good knowledge of MS Office / Excel and reporting.
• Ability to work flexible hours, weekends, and holidays when required.
• Strong attention to detail and ownership mindset.

Candidate Profile

• Graduate/Diploma in Hospitality Management, Hotel Management, Property Management, Operations, or a related field.
• 3–7 years of experience in property management, villa management, resort operations, hotel operations, holiday homes, or hospitality.
• Candidates with experience managing luxury villas, resorts, serviced apartments, or holiday homes will be preferred.
• Experience managing housekeeping, maintenance, vendors, and operational teams is required.
• Candidates with strong local vendor and service-provider networks will be an advantage.
• A valid driving license and willingness to travel between properties will be preferred.

Key Performance Indicators (KPIs)

• Villa readiness and property upkeep
• Guest satisfaction and reviews
• Complaint resolution time
• Maintenance response and closure time
• Housekeeping quality
• Preventive maintenance compliance
• Vendor performance
• Inventory accuracy
• Operational cost control
• Property inspection scores
• Staff productivity and discipline

Ideal Candidate: A hands‑on and responsible property operations professional who can independently manage villa operations, coordinate housekeeping and maintenance teams, control vendors and costs, and ensure every property consistently delivers a clean, well‑maintained, safe, and premium guest experience.

Preferred candidate profile