Guest Relations Executive

MAIA Estates; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

MAIA Estates in Bengaluru is seeking a Front Desk Manager to oversee front desk operations and ensure a seamless customer journey at the Experience Centre. The ideal candidate will possess a Bachelor's degree in hospitality and have over 3 years of total experience.

The role includes responsibilities such as managing guest check-ins, providing exceptional customer service, and collaborating with various departments. MAIA Estates promotes an inclusive workplace culture and is committed to equal opportunity.

Qualifications

• Bachelor's degree in hospitality.
• 3+ years of total experience.

Responsibilities

• Front desk operations, customer service and management of Experience Centre.
• Greet and welcome visitors, ensuring a friendly and professional demeanor.
• Maintain a well-organized front office area.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Oversee guest check-ins and check-outs.
• Collect client feedback following the completion of each visit.
• Oversee operations of Experience Centre & ensure seamless customer journey.
• Assist Sales & CRM team with tasks assigned by Sales Head.
• Provide accurate information about the Experience Centre’s operations.
• Address customer complaints and concerns.
• Coordinate and communicate with different departments.
• Assist facility manager in operations and maintenance of the Experience Centre.

Skills

Effective communication

Pleasant demeanor

Collaborative

Problem solving

Attention to detail

Self‑driven

Eager to learn and grow

Education

Bachelor's degree in hospitality

Tools

Microsoft Office - Excel

Microsoft Office - Power Point

Job description

Responsibilities

• Front desk operations, customer service and management of Experience Centre
• Greet and welcome visitors, ensuring a friendly and professional demeanor
• Maintain a well‑organized front office area, ensuring cleanliness and tidiness
• Provide exceptional customer service by addressing inquiries, concerns, and resolving issues promptly and courteously
• Oversee guest check‑ins and check‑outs, ensuring accuracy and efficiency in the process
• Collect client feedback following the completion of each visit
• Oversee operations of Experience Centre & ensure seamless customer journey as per protocol, in coordination with the facility manager
• Assist Sales & CRM team as and when required with tasks assigned by the Sales Head
• Information management: provide accurate and up‑to‑date information about the Experience Centre’s operations
• Complaint handling: address customer complaints and concerns, aiming for effective resolutions to maintain high levels of customer satisfaction
• Escalate issues to designated hierarchy when necessary
• Coordinate and communicate with different departments to ensure smooth operations and seamless customer experience
• Facilitate effective communication between various teams and maintain a cohesive work environment
• Assist the facility manager in facility operations and maintenance of the Experience Centre, prepare reports, manage documentation, and maintain relevant records as needed

Minimum Qualifications

• Bachelor’s degree in hospitality
• 3+ years of total experience

Preferred Qualities

• Effective communication
• Pleasant demeanor
• Collaborative
• Problem solving
• Attention to detail
• Self‑driven
• Eager to learn and grow

Software Skills

• Microsoft Office – Excel, Power Point

MAIA is proud to be an equal opportunity workplace and does not discriminate anyone on grounds of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. At MAIA, we’re committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. Visit our website to learn more about our ethos and values.