Front Office Executive

Novotel Hotels; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Accor in Chennai invites applications for a Receptionist role at our hotel. The successful candidate will welcome guests, handle inquiries and complaints, and assist with room bookings, ensuring a warm, efficient front desk experience.

You will maintain high service standards, support the front office team, and liaise with housekeeping and other departments. Proficiency in English, strong communication, and MS Office skills are essential; Diploma in Tourism or Hospitality is preferred, with at

Qualifications

• Diploma in Tourism / Hospitality Management or equivalent preferred.
• Minimum 2 years of relevant experience in a similar front-office role.
• Excellent reading, writing and spoken English required.
• Knowledge of additional languages is a plus.
• Proficient in MS Office tools (Excel, Word, PowerPoint).

Responsibilities

• Daily administration, greeting guests, handling queries and bookings.
• Maintain high standards of customer service at the Reception desk.
• Motivate and develop the Reception team for smooth department operation.
• Escalate any issues to Management as needed.
• Collaborate with housekeeping and other departments to resolve day-to-day issues.

Skills

Customer service

Communication skills

English proficiency

MS Office

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Prime Function

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors


• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.


• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.


• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.


• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.


• To maintain Front Office log book and shift reports.


• Respond to inquiries and resolve problems in an effective manner.


• Ensure all guests receive a swift, smooth, professional and friendly check in and check out


• Ensure quality in all aspects of the job.


• Maintain record of all banquet and any other functions in the hotel.


• Liaise with other departments for the resolution of day-to-day administrative and operational issues.


• Carry out other duties which naturally fall within the reasonable expectations of the post.


• Adhere to the Procedures & Standards Manual.


• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.


• Liaise with Housekeeping for the Room Status.

Qualifications

• Diploma in Tourism / Hospitality Management


• Minimum 2 years of relevant experience in a similar capacity


• Excellent reading, writing and oral proficiency in English language


• Ability to speak other languages and basic understanding of local languages will be an advantage


• Good working knowledge of MS Excel, Word, & PowerPoint