Guest Relations Associate

Accor; India; On-site; INR 223,200 - 446,400; Full time

Job summary

Accor is seeking a Guest Relations/ Front Desk professional to greet guests, respond to queries, and manage bookings with empathy and efficiency. You will coordinate with housekeeping and other departments to ensure smooth operations and a welcoming environment.

Bachelor's degree in Hospitality or related field is preferred; prior experience in front-office or guest relations and familiarity with hotel management systems or reservation software are expected.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Experience in guest relations or front-office roles.
• Experience with hotel management systems or reservation software.

Responsibilities

• Greet guests with warmth and professionalism, ensuring a positive first impression.
• Respond promptly to guest queries and concerns, resolving issues with empathy and active listening.
• Provide supportive guidance to reception team members to foster a collaborative work environment.
• Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests.
• Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issues.
• Remain flexible and willing to work extended hours or shifts as needed to support hotel operations.
• Adapt to changing priorities and handle multiple tasks simultaneously with composure.

Skills

Guest relations

Front-office operations

Customer service

Education

Bachelor's degree in Hospitality Management

Tools

Hotel Management Systems

Reservation Software

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! BELIMITLESS

Job Description

• Greet guests with warmth and professionalism, ensuring a positive first impression
• Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening
• Provide supportive guidance to reception team members to foster a collaborative work environment
• Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests
• Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issues
• Remain flexible and willing to work extended hours or shifts as needed to support hotel operations
• Adapt to changing priorities and handle multiple tasks simultaneously with composure

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field
• Previous experience in guest relations, front-office operations, or customer-facing hospitality roles
• Experience with hotel management systems or reservation software