Duty Manager

Novotel Hotels; Hyderabad; On-site; INR 420,000 - 650,000; Full time

Job summary

Accor is seeking a Front Office/Hotel Operations professional to supervise daily operations, ensure high-quality guest service, and manage staff across the lobby and related areas. The role requires strong leadership, communication and problem-solving skills in a fast-paced hotel environment.

The successful candidate will oversee night audits, workflow improvements, and maintain in-depth knowledge of all hotel services and outlets to ensure seamless guest experiences.

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration.
• 4–5 years of experience in hotel operations, preferably in Front Office.
• Excellent communication and guest relations skills.

Responsibilities

• Conduct daily briefings, trainings and ensure information is well received by team members.
• Manage and supervise staff to ensure high quality service and department standards.
• Review, analyze and improve workflow and standards at the Front Desk.
• Analyze rate variance reports to control rooms revenue, approve discounts and rebates.
• Ensure Safety, Security and Loss Control policies are followed at the lobby and driveway; manage hotel emergencies.
• Conduct Night Audit Process for the hotel.
• Provide department orientation and training on hotel service standards, procedures and programs.
• Maintain knowledge of all food & beverage services, outlets and hotel services/features.

Skills

Communication

Guest relations

Education

Bachelor's in Hotel Management

Diploma in Hotel Management

Business Administration

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel.
• Provide department orientation and training of the hotel service standards, procedures and programs
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration
• 4–5 years of experience in hotel operations, preferably in Front Office.
• Excellent communication and guest relations skills.