Guest Relations Associate

Isha Foundation; Coimbatore District; On-site; INR 250,000 - 550,000; Full time

Job summary

Isha Foundation is seeking a guest relations professional to monitor guest feedback and proactively address concerns, ensuring superior guest satisfaction. The role includes assisting with special guest requests and staying ahead of industry best practices to continually enhance the guest experience.

The position also involves supervising and coaching staff on guest relation practices and service standards to maintain consistency and excellence in service delivery.

Qualifications

• Proven ability to communicate clearly with guests and team members.
• Strong guest handling and service orientation.
• Adept at solving problems and resolving conflicts to maintain high guest satisfaction.

Responsibilities

• Monitor guest reviews and feedback, taking proactive measures to address concerns and improve guest satisfaction.
• Assist with special guest requests, such as room upgrades, special amenities, or transportation arrangements.
• Stay updated on industry trends and best practices in guest relations to continuously enhance the guest experience.
• Supervise, Orient and Coach Staff on guest relation practices and service standards.

Skills

Communication

Guest Handling

Problem Solving

Conflict Resolution

Coordination

Multitasking

Time Management

Attention to Detail

PMS Operation

Job description

1. Monitor guest reviews and feedback, taking proactive measures to address any concerns and improve guest satisfaction.

2. Assist with special guest requests, such as room upgrades, special amenities, or transportation arrangements.

3. Stay updated on industry trends and best practices in guest relations to continuously enhance the guest experience.

4. Supervise, Orient and Coach Staff on guest relation practices and service standards.

• Communication
• Guest Handling
• Problem Solving
• Conflict Resolution
• Coordination
• Multitasking
• Time Management
• Attention to Detail
• PMS Operation