Guest Relations Manager

Lamose Infra; Gurugram District; On-site; INR 279,000 - 391,000; Full time

Job summary

Lamose Infra is seeking a guest relations professional to manage guest relationships and ensure outstanding customer service. You will develop strategies for client retention and engagement, and coordinate with internal teams to resolve issues promptly.

You will analyze guest feedback and maintain accurate records of interactions and agreements. The ideal candidate has 0-4 years of hospitality experience, solid CRM knowledge, excellent communication, and the ability to work independently with

Qualifications

• 0-4 years of experience in hospitality or related field (guest relations, customer service).
• Strong understanding of CRM principles and practices.
• Excellent communication skills with ability to build strong relationships with clients.

Responsibilities

• Manage guest relationships to ensure exceptional customer service and satisfaction.
• Develop and implement strategies for client retention, engagement, and relationship building.
• Coordinate with internal teams to resolve issues promptly and efficiently.
• Analyze feedback from guests to identify areas of improvement in our services.
• Maintain accurate records of client interactions, meetings, and agreements.

Skills

Guest relations

CRM knowledge

Communication

Independent work

Tools

CRM software

Job description

Roles and Responsibilities

• Manage guest relationships to ensure exceptional customer service and satisfaction.
  
• Develop and implement strategies for client retention, engagement, and relationship building.
  
• Coordinate with internal teams to resolve issues promptly and efficiently.
  
• Analyze feedback from guests to identify areas of improvement in our services.
  
• Maintain accurate records of client interactions, meetings, and agreements.
  

Desired Candidate Profile

• 0-4 years of experience in hospitality or related field (guest relations, customer service).
  
• Strong understanding of CRM principles and practices.
  
• Excellent communication skills with ability to build strong relationships with clients.
  
• Ability to work independently with minimal supervision while prioritizing tasks effectively.
• Hr-8920783548