Guest Relation Executive

Eminence HR; Rayasandra; On-site; INR 240,000 - 420,000; Full time

Job summary

Eminence HR in India seeks a front-line Client Relations Executive to greet clients and coordinate property visits in Rayasandra, Karnataka.

You will handle inquiries, forward leads to sales, maintain records, and support the sales team to improve customer experience.

Responsibilities

• Welcome clients, visitors, and prospective buyers professionally.
• Address customer queries, complaints, and concerns promptly.
• Coordinate site visits, property tours, and client appointments.
• Record prospective customer details and forward leads to the sales team.
• Coordinate between customers, sales teams, CRM teams, and management.
• Assist clients with property-related documents and required formalities.
• Follow up with prospective buyers regarding visits, enquiries, and feedback.
• Collect feedback from clients and suggest improvements in service quality.
• Maintain positive relationships with existing customers and prospective buyers.
• Assist in organising property launches, exhibitions, and promotional events.
• Coordinate with relevant departments to resolve customer issues.
• Maintain visitor registers, enquiry records, appointment schedules, and customer databases.
• Ensure reception area and customer-facing spaces are organised and presentable.
• Support the sales team in improving customer experience and facilitating property transactions.
• Handle phone calls, emails, and client communications professionally.

Job description

1. Client Interaction: Welcome clients, visitors, and prospective buyers professionally.
2. Customer Service: Address customer queries, complaints, and concerns promptly.
3. Property Visits: Coordinate site visits, property tours, and client appointments.
4. Lead Management: Record prospective customer details and forward leads to the sales team.
5. Client Coordination: Coordinate between customers, sales teams, CRM teams, and management.
6. Documentation Support: Assist clients with property-related documents and required formalities.
7. Follow-up: Follow up with prospective buyers regarding property visits, enquiries, and feedback.
8. Customer Feedback: Collect feedback from clients and suggest improvements in service quality.
9. Relationship Management: Maintain positive relationships with existing customers and prospective buyers.
10. Event Coordination: Assist in organising property launches, exhibitions, and promotional events.
11. Complaint Resolution: Coordinate with relevant departments to resolve customer issues.
12. Record Maintenance: Maintain visitor registers, enquiry records, appointment schedules, and customer databases.
13. Site Management: Ensure the reception area and customer-facing spaces are organised and presentable.
14. Sales Support: Support the sales team in improving customer experience and facilitating property transactions.
15. Professional Communication: Handle phone calls, emails, and client communications professionally.

Contact :9342754981