GRE - Front End

Smartworld Developers Pvt Ltd; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Smartworld Developers Pvt Ltd is seeking a customer-focused professional to manage front-office and guest relations in a premium real estate environment. You will resolve queries, coordinate with multiple teams, and assist guests during site visits and events.

The role requires strong communication, interpersonal skills, and a polished, client-oriented demeanor to maintain high hospitality standards and deliver exceptional service.

Qualifications

• Graduate with relevant experience in Real Estate, Hospitality, Hotels, Premium Residential Projects, or Customer Service.
• Excellent verbal and written communication skills with a pleasant personality.
• Strong interpersonal, coordination, and problem-solving skills.
• Well-groomed, customer-oriented, and comfortable handling VIP/premium customers.

Responsibilities

• Manage front-office/guest relations and ensure a warm, professional customer experience.
• Handle customer/guest queries, requests, and complaints with prompt resolution.
• Coordinate with Sales, CRM, Security, Facilities, and other teams to ensure seamless service.
• Assist customers/guests during site visits, events, handovers, and other customer touchpoints.
• Maintain visitor/customer records and provide regular MIS and feedback reports.
• Ensure high standards of hospitality, grooming, etiquette, and service delivery.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Customer service

Education

Graduate

Job description

Role & responsibilities

• Manage front-office/guest relations and ensure a warm, professional customer experience.
• Handle customer/guest queries, requests, and complaints with prompt resolution.
• Coordinate with Sales, CRM, Security, Facilities, and other teams to ensure seamless service.
• Assist customers/guests during site visits, events, handovers, and other customer touchpoints.
• Maintain visitor/customer records and provide regular MIS and feedback reports.
• Ensure high standards of hospitality, grooming, etiquette, and service delivery.

Preferred candidate profile

• Graduate with relevant experience in Real Estate, Hospitality, Hotels, Premium Residential Projects, or Customer Service.
• Excellent verbal and written communication skills with a pleasant personality.
• Strong interpersonal, coordination, and problem-solving skills.
• Well-groomed, customer-oriented, and comfortable handling VIP/premium customers.