Guest Relation Executive

Krishna Jewellers Pearls And Gems; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Krishna Jewellers Pearls & Gems Pvt. Ltd. in Hyderabad invites a professional Guest Relations Executive to welcome customers, provide personalized assistance and maintain a premium showroom experience.

The role focuses on excellent communication, professional grooming and building strong customer relationships while upholding the luxury brand image. Key duties include greeting customers, guiding them through jewellery collections, coordinating with sales for appropriate assistance, handling

Qualifications

• Previous experience in Guest Relations, Customer Service, Front Office or Client Relationship Management.
• Excellent verbal and written communication skills.
• Pleasant personality with professional grooming and etiquette.
• Strong interpersonal and customer-handling skills.
• Ability to manage multiple customers and tasks simultaneously.
• Good problem-solving and complaint-handling abilities.
• Customer-focused attitude with a service-oriented approach.

Responsibilities

• Welcome and greet customers as they enter the showroom.
• Provide personalized assistance and ensure a comfortable shopping experience.
• Guide customers regarding jewellery collections, customization options and product care.
• Understand customer requirements and coordinate with the sales team for appropriate assistance.
• Handle customer inquiries, requests and complaints professionally.
• Ensure a premium and memorable customer experience.
• Maintain relationships with VIP customers and repeat customers through calls, follow-ups and invitations.
• Coordinate customer appointments and showroom visits.
• Maintain a clean, organized and welcoming showroom environment.
• Uphold the company's brand standards, grooming and service etiquette.

Skills

Guest relations

Customer service

Front office

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Customer-focused

Tools

CRM systems

Job description

Job Title: Guest Relations Executive (GRE)

Company: Krishna Jewellers Pearls & Gems Pvt. Ltd.
Industry: Jewellery / Luxury Retail
Department: Customer Relations / Retail Operations
Job Location: Hyderabad

Job Summary

We are looking for a professional, well-groomed and customer-oriented Guest Relations Executive to join our prestigious jewellery showroom. The candidate will be responsible for welcoming customers, providing personalized assistance, handling customer queries and ensuring a premium showroom experience.

The ideal candidate should have excellent communication skills, a pleasant personality and the ability to build strong customer relationships while maintaining the brand's luxury image.

Key Responsibilities

• Welcome and greet customers as they enter the showroom.
• Provide personalized assistance and ensure a comfortable shopping experience.
• Guide customers regarding jewellery collections, customization options and product care.
• Understand customer requirements and coordinate with the sales team for appropriate assistance.
• Handle customer inquiries, requests and complaints professionally.
• Ensure a premium and memorable customer experience.
• Maintain relationships with VIP customers and repeat customers through calls, follow-ups and invitations.
• Coordinate customer appointments and showroom visits.
• Maintain a clean, organized and welcoming showroom environment.
• Uphold the company's brand standards, grooming and service etiquette.

Required Skills & Qualifications

• Previous experience in Guest Relations, Customer Service, Front Office or Client Relationship Management.
• Excellent verbal and written communication skills.
• Pleasant personality with professional grooming and etiquette.
• Strong interpersonal and customer-handling skills.
• Ability to manage multiple customers and tasks simultaneously.
• Good problem-solving and complaint-handling abilities.
• Customer-focused attitude with a service-oriented approach.

Preferred Qualifications

• Experience in luxury retail, jewellery, hospitality, hotels or premium brands.
• Basic knowledge of jewellery, gemstones and luxury products.
• Familiarity with CRM systems and customer follow-up activities.

Experience

Previous experience in Guest Relations / Customer Service / Front Office roles is preferred.