GRE (Guest Relation Executive) Intern

JITO; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

PMJ Gems and Jewellers Pvt Ltd in Bengaluru is looking for a Customer Relation Executive to provide exceptional in-store customer experiences. The ideal candidate should possess strong interpersonal skills and a warm personality, supporting customers in selecting jewellery and ensuring a delightful shopping journey.

This role requires engaging in cross-selling, promoting company schemes, and maintaining showroom standards. The position offers a full-time contract with occasional local travel requirements.

Qualifications

• Exceptional in-store customer experience skills.
• Warm personality with a strong sense of hospitality.
• Ability to engage customers and promote products.

Responsibilities

• Welcome and greet customers in a courteous manner.
• Understand customer needs for a personalized experience.
• Assist customers in trying on jewellery and making suggestions.
• Maintain high standards of store hospitality and ambience.
• Educate customers about schemes and encourage enrolments.
• Handle customer queries with patience and professionalism.

Skills

Strong interpersonal and relationship management skills

Customer Service

Job description

PMJ Gems and Jewellers Pvt Ltd • Bangalore • Posted 2 days ago • Updated 2 days ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: Occasional Local Travel

Skills:

Strong interpersonal and relationship management skills

Customer Service

As a Customer Relation Executive (CRE) at PMJ Jewels, you will be the face of our brand responsible for delivering an exceptional in-store customer experience. This role requires a warm personality, a strong sense of hospitality, and an eye for detail. You will assist customers in selecting jewellery, make them feel comfortable, and help them try on pieces while offering styling suggestions. You will also be responsible for engaging in cross‑selling and promoting company schemes with enthusiasm and confidence.

Responsibilities

• Welcome and greet customers in a courteous, professional, and friendly manner.
• Understand and anticipate customer needs, ensuring a delightful and personalized shopping experience.
• Assist customers in trying on jewellery and offer genuine suggestions based on their preferences and style.
• Ensure high standards of store hospitality and ambience are maintained at all times.
• Educate customers about various schemes and benefits (e.g., gold saving schemes, loyalty programs, etc.) and encourage enrolments.
• Maintain accurate records of customer interactions and preferences for future engagement and relationship building.
• Ensure showroom hygiene, display standards, and product handling protocols are followed.
• Coordinate with sales and inventory teams for any customer requirements.
• Handle customer queries, complaints, or concerns with patience and professionalism, ensuring prompt resolution.
• Support in post‑sale services such as gift packing, billing follow‑ups, etc.