Guest Relations Executive

Krishna Jewellers Pearls And Gems; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Provident Fund

Paid Leave

Daily Snack

Yearly Bonus

Health Insurance

Growth opportunities

Supportive work environment

Job summary

Krishna Jewellers Pearls And Gems is seeking a Guest Relations Executive for its luxury jewellery showroom in Hyderabad. The role involves welcoming customers, offering personalised service, and supporting the sales team to ensure an exceptional shopping experience.

The ideal candidate has 1 year of experience in guest relations or luxury retail, with strong communication, interpersonal, and problem-solving skills. Weekend work and events are part of the role, in a premium retail environment.

Qualifications

• Education: a degree in a related field is preferred.
• Experience: minimum of 1 year in a guest relations executive role, preferably luxury retail or jewellery sales.
• Skills: excellent communication and interpersonal skills; problem-solving and conflict-resolution abilities.

Responsibilities

• Greet customers and ensure a warm, professional first impression.
• Provide personalised service by understanding client needs and preferences.
• Manage VIP clientele to deliver premium shopping experiences.
• Support sales team to facilitate smooth transactions and customer satisfaction.
• Collect and analyse customer feedback for improvements.
• Assist in organising in-store promotions, events, and exhibitions.
• Help maintain showroom presentation and product displays.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Conflict resolution

CRM tools

Education

Degree in related field

Tools

Excel

CRM tools

Job description

Full-time 1 Year of Experience

The Guest Relations Executive in a jewellery showroom plays a vital role in
ensuring every customers luxurious and personalised shopping experience. This
role involves greeting and assisting customers, managing their inquiries, and
providing detailed information. The Guest Relations Executive acts as the face
of the showroom, delivering exceptional service to enhance customer
satisfaction and loyalty.

View role details

Responsibilities

• Key Responsibilities:
• - Customer Greeting: Welcome customers as they enter the showroom, ensuring a warm and professional first impression.
• - Personalized Service: Offer personalised service to clients, understanding their needs and preferences to suggest suitable products.
• - VIP Clientele Management: Provide special attention to VIP customers, ensuring they receive a premium shopping experience tailored to their preferences.
• - Sales Support: Work closely with the sales team to facilitate the sales process, ensuring smooth transactions and customer satisfaction.
• - Customer Feedback: Collect and analyse customer feedback, reporting management insights to improve service quality.
• - Promotions and Events: Assist in organising in-store events, promotions, and special exhibitions, ensuring a seamless experience for attendees.
• - Store Presentation: Assist in maintaining the showroom s appearance, ensuring that products are presented best.
• - Administrative Duties: Manage customer records, appointment schedules, and other administrative tasks as required.
• Qualifications:
• - Education:
• A degree in a related field is preferred.
• - Experience:
• Minimum of 1 year of experience in a guest relations executive role, preferably in luxury retail or jewellery sales.
• - Skills:
• o Excellent communication and interpersonal skills.
• o Problem-solving abilities and conflict-resolution skills.
• o Proficiency in using Excel and other customer management tools.
• - Personal Attributes:
• o Professional appearance and demeanour.
• o Patience, empathy, and a strong customer-focused attitude.
• o Ability to handle pressure in a fast-paced, luxury retail environment.
• o Flexibility to work weekends, holidays, and during special events.
• Working Conditions:
• o Work primarily in a luxury jewellery showroom environment.
• o Require standing for extended periods.
• Benefits:
• o Provident Fund
• o Paid Leave
• o Daily Snack
• o Yearly Bonus
• o Health Insurance
• o Opportunities for professional growth and development
• o A supportive and friendly work environment