Guest Experience Lead

Waterrock Hospitality; Pune District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Job summary

Waterrock Hospitality in Pune invites a detail-oriented Customer Support Executive to join our frontline team. You will handle inquiries across calls, messages, and emails, providing accurate information about services and bookings.

The role requires strong English, excellent communication, and ability to resolve issues calmly. Familiarity with MS Excel and MS Office is a plus. Freshers or those with up to 2 years of experience are welcome.

Qualifications

• Excellent verbal and written communication skills.
• Strong command of English is mandatory.
• Good interpersonal and customer-handling skills.
• Basic to good knowledge of MS Excel and MS Office.
• Ability to handle customer concerns calmly and professionally.
• Freshers and candidates with 2 years of relevant experience can apply.
• Candidates based in Pune will be preferred.

Responsibilities

• Handle customer inquiries through calls, messages, emails, and other communication channels.
• Provide customers with accurate and timely information regarding services, bookings, requests, and concerns.
• Understand customer issues and resolve complaints professionally and efficiently.
• Maintain and regularly update customer accounts, records, and relevant information.
• Coordinate with internal departments to address customer requirements and ensure timely resolution of issues.
• Prepare reports, trackers, and other documents using MS Excel and MS Office.
• Monitor pending customer requests and ensure timely follow-ups.
• Maintain professional communication and uphold the company's service standards and values.

Skills

Excellent communication

Strong English

MS Excel

MS Office

Customer handling

Freshers/2 yrs exp

Tools

MS Excel

MS Office

Job description

Key Responsibilities

• Handle customer inquiries through calls, messages, emails, and other communication channels.
• Provide customers with accurate and timely information regarding services, bookings, requests, and concerns.
• Understand customer issues and resolve complaints professionally and efficiently.
• Maintain and regularly update customer accounts, records, and relevant information.
• Coordinate with internal departments to address customer requirements and ensure timely resolution of issues.
• Prepare reports, trackers, and other documents using MS Excel and MS Office.
• Monitor pending customer requests and ensure timely follow-ups.
• Maintain professional communication and uphold the company's service standards and values.

Requirements

• Excellent verbal and written communication skills.
• Strong command of English is mandatory.
• Good interpersonal and customer-handling skills.
• Basic to good knowledge of MS Excel and MS Office.
• Ability to handle customer concerns calmly and professionally.
• Freshers and candidates with 2 years of relevant experience can apply.
• Candidates based in Pune will be preferred.

Perks and benefits

Health insurance, Performance bonus