GSA Professional

Kondody Hotels & Resorts; Idukki; On-site; INR 200,000 - 300,000; Full time

Job summary

Kondody Hotels & Resorts in Kerala is seeking a dedicated Guest Services Coordinator to oversee front-line guest interactions and ensure consistently high service quality.

You will develop guest relationship strategies, coordinate with other departments, analyze feedback, train staff, and monitor KPIs to continuously improve guest satisfaction.

Responsibilities

• Manage and coordinate guest services activities to ensure high-quality service delivery.
• Develop and implement effective guest relationship management strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure seamless operations and excellent guest experiences.
• Analyze guest feedback and implement changes to improve guest satisfaction.
• Train and guide front-line staff on best practices in guest service.
• Monitor and report on key performance indicators related to guest services.

Job description

• Manage and coordinate guest services activities to ensure high-quality service delivery.
• Develop and implement effective guest relationship management strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure seamless operations and excellent guest experiences.
• Analyze guest feedback and implement changes to improve guest satisfaction.
• Train and guide front-line staff on best practices in guest service.
• Monitor and report on key performance indicators related to guest services.