GSA-Front Office

Accorhotel; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a GSA-Front Office professional to welcome guests from arrival to departure, ensuring a memorable experience for every visitor.

You will greet guests, handle check-in/out, respond to requests, upsell hotel facilities, and maintain high standards at the Reception desk to exceed guest expectations.

Qualifications

• Diploma or degree in Hotel Management.
• Strong multitasking, problem solving, service orientation and teamwork.
• Knowledge of Opera PMS is a plus.

Responsibilities

• Greet guests at arrival, manage check-in and check-out, and settle accounts.
• Provide personalized service and identify opportunities to upsell hotel facilities.
• Promote on-site services to enhance a guest’s stay.
• Maintain high reception standards and ensure guest expectations are exceeded.
• Escalate any issues to management for swift resolution.

Skills

Multi-tasking

Problem solving

Service orientation

Interpersonal skills

Education

Hotel Management diploma/degree

Tools

Opera

Job description

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Qualifications

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.