GSA/ Senior Guest Service Associate (GSA) – Housekeeping

Earthitects Private Limited; Wayanad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Earthitects Private Limited is seeking a Senior GSA - Housekeeping to supervise daily housekeeping duties, ensure cleanliness standards and deliver guest service excellence. You will train junior staff, maintain SOPs, and coordinate with Front Office for room status updates.

The role requires 2–4 years of housekeeping experience, a relevant diploma, and strong supervisory and communication skills. Graduation shifts and a hotel environment are expected.

Qualifications

• Diploma or certification in Hotel Management / Housekeeping preferred.
• 2-4 years of experience in housekeeping operations.
• Knowledge of housekeeping procedures, chemicals and equipment.
• Strong supervisory and communication skills.
• Guest-oriented attitude with attention to detail.
• Ability to work in shifts and handle pressure.

Responsibilities

• Supervise and coordinate daily housekeeping activities.
• Ensure cleanliness across guest rooms, public areas and back-of-house.
• Conduct room inspections and ensure timely readiness.
• Address guest requests, complaints, and special requirements.
• Train, guide and monitor junior housekeeping staff.
• Maintain equipment, linen and supplies.
• Coordinate with Front Office for room status updates.
• Ensure compliance with safety, hygiene and SOPs.
• Assist in inventory control and cost management.
• Prepare daily reports and handovers.

Skills

Supervisory skills

Communication skills

Guest-oriented attitude

Attention to detail

Shift work

Work under pressure

Housekeeping procedures knowledge

Chemicals and equipment knowledge

Education

Diploma or certification in Hotel Management / Housekeeping

Job description

2 Years

Full-Time

Job Summary:

The Senior GSA - Housekeeping is responsible for supervising daily housekeeping operations, ensuring cleanliness standards, coordinating with team members, and delivering excellent guest service. The role also involves training junior staff and maintaining departmental SOPs.

Key Responsibilities:

• Supervise and coordinate the daily activities of GSAs and housekeeping attendants
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standard s
• Conduct room inspections and ensure timely room readiness
• Handle guest requests, complaints, and special requirements promptly and professionally
• Train, guide, and monitor junior housekeeping staff
• Maintain housekeeping equipment, linen, and cleaning supplies
• Coordinate with Front Office for room status updates
• Ensure compliance with safety, hygiene, and hotel SOPs
• Assist in inventory control and cost management
• Prepare daily reports and handovers

Qualifications & Skills:

• Diploma or certification in Hotel Management / Housekeeping preferred
• Minimum 2-4 years of experience in housekeeping operations
• Good knowledge of housekeeping procedures, chemicals, and equipment
• Strong supervisory and communication skills
• Guest-oriented attitude with attention to detail
• Ability to work in shifts and handle pressure