GSA/ Housekeeping Associate

Earthitects Holiday Experiences; Wayanad District; On-site; INR 201,000 - 335,000; Full time

Job summary

Earthitects Holiday Experiences invites applications for a Guest Service Associate (GSA) - Housekeeping. The role entails supervising daily housekeeping operations, ensuring cleanliness, coordinating with Front Office, and delivering excellent guest service.

Training junior staff and maintaining SOPs are also part of the duties. The ideal candidate holds a diploma or certification in Hotel Management / Housekeeping, has 1-2 years' experience, strong supervisory and communication skills, and the

Qualifications

• Diploma or certification in Hotel Management / Housekeeping preferred.
• Minimum 1-2 years of experience in housekeeping operations.
• Good knowledge of housekeeping procedures, chemicals, and equipment.
• Strong supervisory and communication skills.
• Guest-oriented attitude with attention to detail.
• Ability to work in shifts and handle pressure.

Responsibilities

• Supervise and coordinate the daily activities of GSAs and housekeeping attendants.
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards.
• Conduct room inspections and ensure timely room readiness.
• Handle guest requests, complaints, and special requirements promptly and professionally.
• Train, guide, and monitor junior housekeeping staff.
• Maintain housekeeping equipment, linen, and cleaning supplies.
• Coordinate with Front Office for room status updates.
• Ensure compliance with safety, hygiene, and hotel SOPs.
• Assist in inventory control and cost management.
• Prepare daily reports and handovers.

Skills

Diploma or certification in Hotel Man/

Education

Diploma or certification in Hotel Management / Housekeeping

Job description

Job Title:

Guest Service Associate (GSA) - Housekeeping

Department:

Housekeeping

Reports To:

Assistant Housekeeping Manager / Housekeeping Manager

Job Summary:

The GSA - Housekeeping is responsible for supervising daily housekeeping operations, ensuring cleanliness standards, coordinating with team members, and delivering excellent guest service. The role also involves training junior staff and maintaining departmental SOPs.

Key Responsibilities:

• Supervise and coordinate the daily activities of GSAs and housekeeping attendants
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards
• Conduct room inspections and ensure timely room readiness
• Handle guest requests, complaints, and special requirements promptly and professionally
• Train, guide, and monitor junior housekeeping staff
• Maintain housekeeping equipment, linen, and cleaning supplies
• Coordinate with Front Office for room status updates
• Ensure compliance with safety, hygiene, and hotel SOPs
• Assist in inventory control and cost management
• Prepare daily reports and handovers

Qualifications & Skills:

• Diploma or certification in Hotel Management / Housekeeping preferred
• Minimum 1-2 years of experience in housekeeping operations
• Good knowledge of housekeeping procedures, chemicals, and equipment
• Strong supervisory and communication skills
• Guest-oriented attitude with attention to detail
• Ability to work in shifts and handle pressure

Age Criteria:

Preferably below 22-26 years

Key Competencies:

• Leadership & team coordination
• Time management
• Quality control
• Guest handling skills

  Disclaimer:

  This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.