Housekeeping Manager

Ibis Styles; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Ibis Styles Chennai is seeking an experienced Housekeeping Supervisor to lead and develop the team, ensuring exceptional cleanliness across rooms, public areas, and back-of-house spaces.

You will conduct daily inspections, oversee deep cleaning programs, and manage staff recruitment, onboarding, and evaluations while maintaining clear and empathetic communication with team members.

Qualifications

• 1–2 years of leadership experience in housekeeping.
• Degree or Diploma in Hospitality Management.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Reliable and team-oriented; customer-focused.

Responsibilities

• Lead, supervise, and train housekeeping staff.
• Inspect guestrooms, public areas, and back-of-house spaces daily.
• Oversee deep cleaning programs and assign tasks.
• Recruit, onboard, evaluate, and manage disciplinary actions.
• Maintain inventory, controls supplies, and manage expenses.
• Respond to guest requests and ensure high guest satisfaction.
• Ensure safety and sanitation compliance.
• Coordinate with other departments for service delivery.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Problem-solving

Teamwork

Guest focus

Education

Degree or Diploma in Hospitality Management

Job description

Job Description

• Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
• Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
• Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
• Manage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team members
• Issue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
• Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
• Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
• Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
• Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
• Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner

Qualifications

• At least 1-2 years previous leadership experience in Housekeeping Department
• Degree or Diploma in Hospitality Management
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful high-pressure situations
• A team player builder
• A motivator self-starter
• Well-presented and professionally groomed at all times