GSA - Housekeeping

Accor; Tamil Nadu; On-site; INR 156,000 - 246,000; Full time

Job summary

Accor in Chennai, India, seeks a dedicated GSA - Housekeeping to lead and sustain high cleanliness and guest service standards. You will oversee operations, supervise team members, and ensure a welcoming, hygienic environment for guests.

Ideal candidates bring hospitality experience, strong organizational skills, and a proactive attitude toward safety and privacy. Flexible shifts and strong English communication are valued in this role.

Qualifications

• Warm, caring personality aligned with guest service excellence.
• Previous housekeeping or guest services experience in hospitality (preferred).
• Supervisory or leadership experience in housekeeping (preferred).
• Excellent organizational and time management skills with ability to prioritize tasks.
• Strong attention to detail and commitment to cleanliness and quality.
• Physical stamina for long shifts; ability to bend, lift, stand.
• Willingness to work varied shifts including weekends and holidays.
• Proficiency in English; other languages a plus.
• Ability to work independently and in a team.
• Familiarity with cleaning products, equipment, and safety procedures.
• Strong work ethic, discretion, and guest privacy respect.
• Proficient computer skills for PMS and digital tools.
• Eagerness to learn new cleaning technologies and practices.
• Problem-solving mindset to handle challenges professionally.
• Inventory management and teamwork capabilities.

Responsibilities

• Oversee housekeeping operations to meet cleanliness and quality standards.
• Clean and prepare guest rooms with meticulous attention to detail.
• Anticipate guest needs and provide personalized touches.
• Maintain cleanliness of hallways, public areas, and back-of-house spaces.
• Restock amenities, linens, and supplies; manage inventory levels.
• Report maintenance issues and safety hazards promptly; document findings.
• Adhere to safety, sanitation, and health protocols.
• Collaborate with team and other departments for smooth operations.
• Respond to guest requests promptly and professionally.
• Assist with laundry duties while ensuring quality handling.
• Protect guest privacy and handle belongings discreetly.
• Utilize PMS and digital tools to track tasks and schedules.
• Prioritize multiple tasks in a dynamic environment; meet deadlines.
• Train and mentor housekeeping team members for quality service.
• Conduct quality inspections and provide constructive feedback.

Skills

Guest service excellence

Supervisory experience

Organizational skills

Attention to detail

Time management

Flexibility

English proficiency

Team collaboration

Customer focus

Problem solving

Health & safety knowledge

Laundry handling

Communication

Discretion and privacy

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We're looking for a dedicated and detail-oriented GSA - Housekeeping professional to join our dynamic team in Chennai, India. In this role, you'll be instrumental in creating a clean, welcoming, and safe environment for our guests while maintaining the highest standards of hospitality service. As a GSA - Housekeeping, you'll take pride in leading housekeeping operations, ensuring exceptional cleanliness standards, and delivering personalized service that exceeds guest expectations. This position offers the opportunity to work in a collaborative, fast-paced environment where your organizational skills, attention to detail, and customer-focused approach truly make a difference.

• Oversee and coordinate housekeeping operations to ensure all assigned areas meet established cleanliness and quality standards
• Clean and prepare guest rooms with meticulous attention to detail, ensuring a welcoming and hygienic environment
• Anticipate guest needs and take initiative to provide personalized touches that enhance their overall experience
• Maintain the cleanliness and orderliness of hallways, public areas, and back-of-house spaces throughout your shift
• Restock guest room amenities, linens, and supplies promptly and efficiently while managing inventory levels
• Report any maintenance issues, safety hazards, or damage to the appropriate department immediately and document findings accurately
• Adhere strictly to all safety, sanitation, and health protocols while performing your duties and ensure team compliance
• Collaborate with team members and other departments to ensure smooth operations and exceptional guest satisfaction
• Respond promptly and professionally to guest requests and special requirements with empathy and flexibility
• Assist with laundry duties as assigned, maintaining quality standards and proper handling procedures
• Protect guest privacy and handle personal belongings with discretion and respect at all times
• Utilize property management systems and other digital tools to track tasks, manage schedules, and communicate with team members
• Prioritize and manage multiple tasks effectively in a dynamic, guest-focused environment while meeting deadlines
• Train, mentor, and support housekeeping team members to maintain consistent service excellence and professional development
• Conduct quality inspections and provide constructive feedback to ensure continuous improvement and accountability

Qualifications

• Warm, caring personality with a genuine commitment to guest service excellence and satisfaction
• Previous housekeeping or guest services experience in a hotel, resort, or similar hospitality setting (preferred)
• Supervisory or leadership experience in a housekeeping or hospitality environment (preferred)
• Excellent organizational and time management skills with the ability to prioritize tasks effectively and manage multiple responsibilities
• Strong attention to detail and unwavering commitment to maintaining high cleanliness and quality standards
• Physical stamina and capability to perform tasks such as bending, lifting, pushing, and standing for extended periods
• Flexibility to work various shifts, including weekends, holidays, and early mornings as needed
• Proficiency in English with strong verbal and written communication skills; additional language skills are a plus
• Ability to work both independently and collaboratively as part of a cohesive, inclusive team
• Comprehensive knowledge of cleaning products, equipment, safety procedures, and health regulations
• Positive attitude, reliability, and punctuality with a demonstrated strong work ethic
• Discretion and respect for guest privacy and confidentiality in all situations
• Proficient computer skills for using property management systems and other digital tools
• Willingness to learn and adapt to new cleaning technologies, procedures, and best practices
• Problem-solving mindset with the ability to handle challenges professionally, efficiently, and with resilience
• Physical fitness and good health to meet the physical demands of the role
• Inventory management skills and ability to track supplies and resources effectively
• Conflict resolution and interpersonal skills to manage guest concerns and team dynamics professionally
• Training and mentoring capabilities to support team development and maintain service standards