GSA/ Senior Guest Service Associate (GSA) – Housekeeping

Earthitects; Wayanad District; On-site; INR 279,000 - 469,000; Full time

Job summary

Earthitects is seeking a Senior Guest Service Associate (GSA) – Housekeeping to supervise daily housekeeping operations and ensure top cleanliness standards. The role involves coordinating with team members, training junior staff, and maintaining SOPs for the department.

The candidate should have a diploma/certificate in hotel management or housekeeping and 2–4 years of relevant experience, with strong supervisory and communication skills and the ability to work in shifts.

Qualifications

• Diploma or certification in Hotel Management / Housekeeping preferred.
• 2–4 years of experience in housekeeping operations.
• Knowledge of housekeeping procedures, chemicals, and equipment.
• Strong supervisory and communication skills.
• Guest-oriented attitude with attention to detail.
• Ability to work in shifts and handle pressure.

Responsibilities

• Supervise and coordinate the daily activities of GSAs and housekeeping attendants.
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards.
• Conduct room inspections and ensure timely room readiness.
• Handle guest requests, complaints, and special requirements promptly and professionally.
• Train, guide, and monitor junior housekeeping staff.
• Maintain housekeeping equipment, linen, and cleaning supplies.
• Coordinate with Front Office for room status updates.
• Ensure compliance with safety, hygiene, and hotel SOPs.
• Assist in inventory control and cost management.
• Prepare daily reports and handovers.

Skills

Supervisory experience

Communication skills

Guest handling

Shift work ability

Education

Diploma/Certificate in Hotel Management/Housekeeping

Job description

Job Title:

Senior Guest Service Associate (GSA) – Housekeeping

Department:

Housekeeping

Reports To:

Assistant Housekeeping Manager / Housekeeping Manager

Job Summary

The Senior GSA – Housekeeping is responsible for supervising daily housekeeping operations, ensuring cleanliness standards, coordinating with team members, and delivering excellent guest service. The role also involves training junior staff and maintaining departmental SOPs.

Key Responsibilities

• Supervise and coordinate the daily activities of GSAs and housekeeping attendants
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards
• Conduct room inspections and ensure timely room readiness
• Handle guest requests, complaints, and special requirements promptly and professionally
• Train, guide, and monitor junior housekeeping staff
• Maintain housekeeping equipment, linen, and cleaning supplies
• Coordinate with Front Office for room status updates
• Ensure compliance with safety, hygiene, and hotel SOPs
• Assist in inventory control and cost management
• Prepare daily reports and handovers

Qualifications & Skills

• Diploma or certification in Hotel Management / Housekeeping preferred
• Minimum 2–4 Years Of Experience In Housekeeping Operations
• Good knowledge of housekeeping procedures, chemicals, and equipment
• Strong supervisory and communication skills
• Guest-oriented attitude with attention to detail
• Ability to work in shifts and handle pressure

Age Criteria

Preferably below 35 years

Key Competencies

• Leadership & team coordination
• Time management
• Quality control
• Guest handling skills