GSA/ Housekeeping Associate

Earthitects; Wayanad District; On-site; INR 201,000 - 312,000; Full time

Job summary

Earthitects is seeking a Guest Service Associate (GSA) for the Housekeeping department to supervise daily operations, ensure cleanliness standards, and coordinate with team members for prompt guest service.

The role involves training junior staff, maintaining SOPs, handling guest requests, and coordinating with Front Office to keep room statuses up to date. Shift work and attention to detail are essential for success.

Qualifications

• Diploma or certification in Hotel Management / Housekeeping preferred.
• Minimum 1-2 Years Of Experience In Housekeeping Operations

Responsibilities

• Supervise daily activities of GSAs and housekeeping attendants.
• Ensure rooms, public areas, and back-of-house meet cleanliness standards.
• Conduct room inspections and ensure timely readiness.
• Handle guest requests, complaints, and special requirements promptly.
• Train, guide, and monitor junior housekeeping staff.
• Maintain housekeeping equipment, linen, and cleaning supplies.
• Coordinate with Front Office for room status updates.
• Ensure compliance with safety, hygiene, and hotel SOPs.
• Assist in inventory control and cost management.
• Prepare daily reports and handovers.

Skills

Supervisory

Communication

Guest handling

Shift work

Attention to detail

Education

Diploma in Hotel Management

Job description

Job Title: Guest Service Associate (GSA) – Housekeeping

Department: Housekeeping

Reports To: Assistant Housekeeping Manager / Housekeeping Manager

Job Summary

The GSA – Housekeeping is responsible for supervising daily housekeeping operations, ensuring cleanliness standards, coordinating with team members, and delivering excellent guest service. The role also involves training junior staff and maintaining departmental SOPs.

Key Responsibilities

• Supervise and coordinate the daily activities of GSAs and housekeeping attendants
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and hygiene standards
• Conduct room inspections and ensure timely room readiness
• Handle guest requests, complaints, and special requirements promptly and professionally
• Train, guide, and monitor junior housekeeping staff
• Maintain housekeeping equipment, linen, and cleaning supplies
• Coordinate with Front Office for room status updates
• Ensure compliance with safety, hygiene, and hotel SOPs
• Assist in inventory control and cost management
• Prepare daily reports and handovers

Qualifications & Skills

Diploma or certification in Hotel Management / Housekeeping preferred

Minimum 1-2 Years Of Experience In Housekeeping Operations

• Good knowledge of housekeeping procedures, chemicals, and equipment
• Strong supervisory and communication skills
• Guest-oriented attitude with attention to detail
• Ability to work in shifts and handle pressure

Age Criteria

Preferably below 22-26 years

Key Competencies

• Leadership & team coordination
• Time management
• Quality control
• Guest handling skills