GSA - Front Office

Acco; Rajasthan; On-site; INR 250,000 - 420,000; Full time

Job summary

Accor is seeking a dedicated GSA - Front Office to join our team in India. As the face of our hotel, you will greet guests, manage check-in/check-out, and handle inquiries with professionalism while maintaining service excellence.

Qualified candidates will have a Diploma in Tourism / Hospitality Management, at least 1 year of relevant experience, and strong English communication skills. Proficiency in MS Excel, Word, and PowerPoint is preferred.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1yearof relevant experience in a similar capacity.
• Excellent reading, writing and verbal proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Responsibilities

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel.
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively.
• Collaborate with other departments to ensure seamless guest experiences.
• Process room reservations, modifications, and cancellations using the hotel management system.
• Manage cash transactions and maintain accurate financial records.
• Ensure the front desk area is organized, clean, and presentable at all times.
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting.

Skills

Greeting guests

Check-in/check-out

Guest inquiries

Collaboration

Multi-tasking

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dedicated GSA - Front Office to join our team. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel.
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively.
• Collaborate with other departments to ensure seamless guest experiences.
• Process room reservations, modifications, and cancellations using the hotel management system.
• Manage cash transactions and maintain accurate financial records.
• Ensure the front desk area is organized, clean, and presentable at all times.
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1yearof relevant experience in a similar capacity.
• Excellent reading, writing and verbal proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Additional Information

• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Well-presented and professionally groomed at all times.