GSA - Front Office

Grand-Mercure; Gandhinagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor is seeking a Front Desk Associate to welcome guests, manage check-in/check-out, handle inquiries, and maintain accurate records using our hotel management system. The role requires strong communication, attention to detail, and the ability to work flexible hours, including nights and weekends.

Multilingual candidates are preferred for this hospitality-focused position. Join Accor to deliver excellent service, collaborate with hotel staff, and contribute to guest satisfaction in a dynamic

Qualifications

• High school diploma or equivalent is required; a degree in Hospitality Management is preferred.
• Knowledge of hotel operations and front office procedures.
• Multilingual skills are advantageous.

Responsibilities

• Welcome and greet guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out processes efficiently for a smooth guest experience.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Maintain guest records and reservations using hotel management software.
• Collaborate with other departments to address guest needs and resolve issues.
• Process payments and handle cash transactions accurately.
• Maintain front desk area cleanliness and organization.
• Provide information about hotel services and local attractions.
• Assist with administrative tasks and shift reports.

Education

High school diploma or equivalent

Hospitality Management degree

Tools

Hotel management software

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintain accurate guest records and manage reservations using our hotel management system
• Collaborate with other departments to address guest needs and resolve issues effectively
• Process payments and handle cash transactions accurately
• Maintain the cleanliness and organization of the front desk area
• Provide information about hotel services, local attractions, and transportation options
• Assist with administrative tasks, including maintaining the front office logbook and shift reports
• Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety
• Excellent customer service skills with a friendly and professional demeanor
• Strong verbal and written communication abilities
• Proven problem-solving skills and ability to handle challenging situations calmly
• Keen attention to detail and strong organizational skills
• Proficiency in computer systems and hotel management software
• Ability to work flexible hours, including nights, weekends, and holidays

Qualifications

• High school diploma or equivalent required; degree in Hospitality Management
• Knowledge of hotel operations and front office procedures
• Multilingual skills advantageous
• Team-oriented mindset with a collaborative approach to work
• Ability to multitask and prioritize in a fast-paced environment

Additional Information

0-1 Year of Experience in similar role.