GSA - Front Office

Accorhotel; NTR; On-site; INR 250,000 - 350,000; Full time

Job summary

Accor is seeking a Front Desk/GSA to warmly greet guests, manage check-in/check-out, and handle inquiries with professionalism. You will use the hotel management system to process reservations, changes, and cancellations while maintaining accurate financial records.

Collaborate with housekeeping to ensure flawless room readiness and guest satisfaction. The ideal candidate is a Diploma holder inHotel Management, with 0–2 years of GSA experience, and strong communication, interpersonal and PMS

Qualifications

• Diploma or graduate in hotel management.
• Fresher or 1–2 years as GSA.
• Excellent communication, interpersonal and PMS computer skills.
• Courteous, well-groomed and guest-oriented.

Responsibilities

• Greet guests warmly on arrival and create a positive first impression.
• Manage check-in and check-out with accuracy.
• Handle guest inquiries, requests and complaints promptly.
• Know hotel services, local attractions and events.
• Process room reservations, modifications and cancellations in the PMS.
• Handle cash transactions and maintain financial records.
• Keep front desk area clean and organized at all times.
• Coordinate with housekeeping for room readiness.
• Assist with overbooking and room type changes.
• Collaborate with departments to ensure seamless guest experiences.

Skills

Excellent communication

Interpersonal

PMS computer skills

Education

Diploma in Hotel Management

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Manage and resolve overbooking situations and room type changes efficiently
• Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

Qualifications

Education:Diploma Holder or Graduate in Hotel Management.

Experience:Fresher / 1–2 years asGSA

Skills:Excellent communication, interpersonal, and computer (PMS) skills.

Personality:Courteous, well-groomed, and guest-oriented.