GSA - Front Office

Accor; Gandhinagar; On-site; INR 180,000 - 300,000; Full time

Job summary

Accor in Gandhinagar, India, is seeking a front desk receptionist to greet guests, manage check-in/out, and provide a warm, professional welcome. You will handle inquiries, assist with reservations, and coordinate with other departments to ensure guest satisfaction.

The ideal candidate holds a high school diploma, understands hotel operations, and may have multilingual skills. Training covers PMS, payments, and guest services in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Knowledge of hotel operations and front office procedures.
• Multilingual skills advantageous.
• Team-oriented mindset with a collaborative approach to work.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintain accurate guest records and manage reservations using our hotel management system
• Collaborate with other departments to address guest needs and resolve issues effectively
• Process payments and handle cash transactions accurately
• Maintain the cleanliness and organization of the front desk area
• Provide information about hotel services, local attractions, and transportation options
• Assist with administrative tasks, including maintaining the front office logbook and shift reports
• Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety
• Excellent customer service skills with a friendly and professional demeanor
• Strong verbal and written communication abilities
• Proven problem-solving skills and ability to handle challenging situations calmly
• Keen attention to detail and strong organizational skills
• Proficiency in computer systems and hotel management software
• Ability to work flexible hours, including nights, weekends, and holidays

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Organizational skills

Hotel software

Flexible hours

Multilingual (advantageous)

Education

High school diploma or equivalent

Hospitality Management degree (preferred)

Tools

Hotel management software

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintain accurate guest records and manage reservations using our hotel management system
• Collaborate with other departments to address guest needs and resolve issues effectively
• Process payments and handle cash transactions accurately
• Maintain the cleanliness and organization of the front desk area
• Provide information about hotel services, local attractions, and transportation options
• Assist with administrative tasks, including maintaining the front office logbook and shift reports
• Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety
• Excellent customer service skills with a friendly and professional demeanor
• Strong verbal and written communication abilities
• Proven problem-solving skills and ability to handle challenging situations calmly
• Keen attention to detail and strong organizational skills
• Proficiency in computer systems and hotel management software
• Ability to work flexible hours, including nights, weekends, and holidays

Qualifications

• High school diploma or equivalent required; degree in Hospitality Management
• Knowledge of hotel operations and front office procedures
• Multilingual skills advantageous
• Team-oriented mindset with a collaborative approach to work
• Ability to multitask and prioritize in a fast-paced environment

Additional Information

0-1 Year of Experience in similar role.