GSA - Front Office

NOVOTEL; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

Accor in Hyderabad, India is seeking a front desk associate to assist guests with check-in/check-out, manage guest records, and coordinate with departments to fulfill guest requests. The role emphasizes courteous service, accuracy in processing registrations, and maintaining room key security.

The position requires 1–2 years of experience in hospitality and a diploma or degree in hotel management or related field, with a professional appearance and commitment to guest satisfaction.

Qualifications

• Degree or Diploma in Hotel Management or Hospitality.
• 1-2 years of experience in hotel operations.

Responsibilities

• Assist guests with check in and checkout, as well as other cashiering duties.
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
• Liaise closely with other departments to ensure guest requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities to maximize revenue.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.

Education

Degree or Diploma in Hotel Management or Hospitality

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times

Qualifications

Degree or Diploma in Hotel Management or Hospitality.

Additional Information

1-2 Years of Experience