GSA- Front Office

SmartRecruiters, Inc.; Calangute; On-site; INR 180,000 - 340,000; Full time

Job summary

Accor invites applications for a GSA-Front Office to welcome guests from arrival to departure, ensuring a memorable experience. You will greet guests, handle check-ins, respond to requests, and promote hotel facilities with up-selling while maintaining the highest front desk standards.

Ideal candidates hold a Hotel Management qualification with 1-2 years of experience, excellent communication, and teamwork skills.

Qualifications

• Diploma or degree in Hotel Management.
• Minimum 1-2 years of experience.
• Excellent multitasking and customer service skills.

Responsibilities

• Greet, check-in, respond to requests and settle accounts with exceptional service.
• Add a personalized guest experience.
• Promote hotel facilities and upsell to enhance stays.
• Maintain high front desk service standards.
• Manage day-to-day Front Office operations and escalate issues.

Skills

Multi-tasking

Problem solving

Service orientation

Interpersonal teamwork

Education

Diploma / degree in Hotel Management

Tools

Opera

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Qualifications

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.
• Minimum 1-2 years ofexperience.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.