GSA - Housekeeping

AccorHotel; Chennai District; On-site; INR 167,000 - 279,000; Full time

Job summary

Accor in Chennai, India seeks a dedicated GSA - Housekeeping to lead cleaning standards and guest interactions in a fast-paced hotel environment.

You will manage room readiness, supervise daily housekeeping tasks, and ensure a welcoming, hygienic atmosphere for guests while upholding Accor’s hospitality standards.

Qualifications

• Warm, caring personality and commitment to guest service excellence.
• Excellent communication in English, written and spoken.
• Strong organizational and time-management abilities.
• Attention to detail with high cleanliness and quality standards.
• Ability to work collaboratively and mentor teammates.
• Able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Oversee housekeeping operations to meet cleanliness and quality standards.
• Clean and prepare guest rooms with meticulous attention to detail.
• Anticipate guest needs and provide personalized touches.
• Maintain cleanliness of corridors, public areas, and back-of-house spaces.
• Restock amenities and manage inventory.Report maintenance issues and safety hazards promptly.
• Follow safety, sanitation, and health protocols consistently.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Respond to guest requests with empathy and promptness.
• Assist with laundry duties as required.
• Protect guest privacy and handle belongings discreetly.
• Utilize PMS and digital tools to track tasks and schedules.
• Train and mentor housekeeping team members.

Skills

Guest service

Communication

Organizational skills

Attention to detail

Team leadership

Multitasking

Problem solving

English proficiency

PMS software

Tools

PMS software

Job description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We're looking for a dedicated and detail-oriented GSA - Housekeeping professional to join our dynamic team in Chennai, India. In this role, you'll be instrumental in creating a clean, welcoming, and safe environment for our guests while maintaining the highest standards of hospitality service. As a GSA - Housekeeping, you'll take pride in leading housekeeping operations, ensuring exceptional cleanliness standards, and delivering personalized service that exceeds guest expectations. This position offers the opportunity to work in a collaborative, fast-paced environment where your organizational skills, attention to detail, and customer-focused approach truly make a difference.

• Oversee and coordinate housekeeping operations to ensure all assigned areas meet established cleanliness and quality standards
• Clean and prepare guest rooms with meticulous attention to detail, ensuring a welcoming and hygienic environment
• Anticipate guest needs and take initiative to provide personalized touches that enhance their overall experience
• Maintain the cleanliness and orderliness of hallways, public areas, and back-of-house spaces throughout your shift
• Restock guest room amenities, linens, and supplies promptly and efficiently while managing inventory levels
• Report any maintenance issues, safety hazards, or damage to the appropriate department immediately and document findings accurately
• Adhere strictly to all safety, sanitation, and health protocols while performing your duties and ensure team compliance
• Collaborate with team members and other departments to ensure smooth operations and exceptional guest satisfaction
• Respond promptly and professionally to guest requests and special requirements with empathy and flexibility
• Assist with laundry duties as assigned, maintaining quality standards and proper handling procedures
• Protect guest privacy and handle personal belongings with discretion and respect at all times
• Utilize property management systems and other digital tools to track tasks, manage schedules, and communicate with team members
• Prioritize and manage multiple tasks effectively in a dynamic, guest-focused environment while meeting deadlines
• Train, mentor, and support housekeeping team members to maintain consistent service excellence and professional development
• Conduct quality inspections and provide constructive feedback to ensure continuous improvement and accountability

• Warm, caring personality with a genuine commitment to guest service excellence and satisfaction
• Previous housekeeping or guest services experience in a hotel, resort, or similar hospitality setting (preferred)
• Supervisory or leadership experience in a housekeeping or hospitality environment (preferred)
• Excellent organizational and time management skills with the ability to prioritize tasks effectively and manage multiple responsibilities
• Strong attention to detail and unwavering commitment to maintaining high cleanliness and quality standards
• Physical stamina and capability to perform tasks such as bending, lifting, pushing, and standing for extended periods
• Flexibility to work various shifts, including weekends, holidays, and early mornings as needed
• Proficiency in English with strong verbal and written communication skills; additional language skills are a plus
• Ability to work both independently and collaboratively as part of a cohesive, inclusive team
• Comprehensive knowledge of cleaning products, equipment, safety procedures, and health regulations
• Positive attitude, reliability, and punctuality with a demonstrated strong work ethic
• Discretion and respect for guest privacy and confidentiality in all situations
• Proficient computer skills for using property management systems and other digital tools
• Willingness to learn and adapt to new cleaning technologies, procedures, and best practices
• Problem-solving mindset with the ability to handle challenges professionally, efficiently, and with resilience
• Physical fitness and good health to meet the physical demands of the role
• Inventory management skills and ability to track supplies and resources effectively
• Conflict resolution and interpersonal skills to manage guest concerns and team dynamics professionally
• Training and mentoring capabilities to support team development and maintain service standards