GSA - Front Office

IBIS STYLES; Mysuru; On-site; INR 230,000 - 350,000; Full time

Job summary

IBIS STYLES in Mysuru, India, seeks a Guest Service Associate to be the first point of contact for guests. You will welcome guests, manage check-in/out, handle inquiries, and promote hotel services with a guest-centric approach.

Strong communication and multitasking are essential in a busy front desk environment. The role requires a Diploma or Bachelor’s in Hotel Management or related field, familiarity with PMS, MS Office, and POS systems, and fluency in English.

Qualifications

• Education: Diploma or Bachelor's degree in Hotel Management or related field
• Experience: Fresher or 1–2 years of experience as a Guest Service Associate or similar front office role
• Technical Skills: Proficiency with hotel property management systems (PMS), Microsoft Office, and point-of-sale (POS) systems
• Communication Skills: Excellent verbal and written communication abilities with strong interpersonal skills
• Core Competencies: Strong organizational skills, multitasking capability, and time management proficiency
• Guest Service Excellence: Demonstrated commitment to customer-focused service with a guest-oriented mindset
• Problem-Solving: Ability to think critically, make sound decisions, and resolve conflicts diplomatically
• Cash Handling: Experience or willingness to learn cash management and financial transaction processing
• Personality Traits: Courteous, professional, well-groomed, and inclusive approach to working with diverse guests and team members
• Flexibility: Willingness to work flexible hours, including shifts, weekends, and holidays as required
• Language Skills: Fluency in English; proficiency in regional languages is a plus

Responsibilities

• Greet and welcome guests upon arrival, creating a positive first impression
• Handle check-in and check-out processes with accuracy
• Address guest inquiries, requests and complaints promptly and professionally
• Maintain knowledge of hotel services, local attractions, dining options, and events
• Process room reservations, modifications, and cancellations in the PMS
• Manage cash transactions and maintain accurate financial records
• Keep the front desk area organized, clean and presentable
• Adapt to changing priorities and handle multiple tasks in a fast-paced setting
• Resolve overbooking situations and room type changes while ensuring guest satisfaction
• Collaborate with housekeeping and other departments for smooth operations
• Demonstrate resilience and decisive problem-solving in guest concerns

Skills

Guest service

Communication

Multitasking

Cash handling

Problem solving

Time management

Customer focus

Education

Diploma or Bachelor's in Hotel Management

Tools

PMS

POS

Microsoft Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an enthusiastic and detail-oriented Guest Service Associate (GSA) to join our Front Office team in Mysuru, India. As a GSA, you will be the first point of contact for our guests, setting the tone for their entire stay with your warm welcome, professional demeanor, and exceptional service. This role offers an exciting opportunity to develop your hospitality career while delivering outstanding guest experiences in a fast-paced, collaborative environment.

• Warmly greet and welcome guests upon arrival, creating a positive and memorable first impression of our hotel
• Efficiently manage check-in and check-out processes with accuracy and meticulous attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally, demonstrating empathy and problem-solving skills
• Maintain comprehensive knowledge of hotel services, local attractions, dining options, and upcoming events to assist guests effectively
• Process room reservations, modifications, and cancellations accurately using the hotel property management system (PMS)
• Manage cash transactions, process payments, and maintain precise financial records with transparency
• Keep the front desk area organized, clean, and presentable at all times, reflecting our commitment to excellence
• Adapt quickly to changing priorities and manage multiple tasks simultaneously in a dynamic, fast-paced setting
• Resolve overbooking situations and room type changes efficiently while maintaining guest satisfaction
• Collaborate seamlessly with housekeeping, maintenance, and other departments to ensure smooth operations and timely room readiness
• Demonstrate resilience and decisiveness when handling challenging situations or guest concerns

Qualifications

• Education: Diploma or Bachelor's degree in Hotel Management or related field
• Experience: Fresher or 1–2 years of experience as a Guest Service Associate or similar front office role
• Technical Skills: Proficiency with hotel property management systems (PMS), Microsoft Office, and point-of-sale (POS) systems
• Communication Skills: Excellent verbal and written communication abilities with strong interpersonal skills
• Core Competencies: Strong organizational skills, multitasking capability, and time management proficiency
• Guest Service Excellence: Demonstrated commitment to customer-focused service with a guest-oriented mindset
• Problem-Solving: Ability to think critically, make sound decisions, and resolve conflicts diplomatically
• Cash Handling: Experience or willingness to learn cash management and financial transaction processing
• Personality Traits: Courteous, professional, well-groomed, and inclusive approach to working with diverse guests and team members
• Flexibility: Willingness to work flexible hours, including shifts, weekends, and holidays as required
• Language Skills: Fluency in English; proficiency in regional languages is a plus

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.