Guest Relations Associate

Accor; Hunsur; On-site; INR 300,000 - 480,000; Full time

Job summary

Accor in Mysuru, India is seeking a Guest Relations Associate to welcome guests, manage front office operations with warmth, and ensure exceptional service from arrival to departure. You will handle check-in/out, guest requests, and loyalty program interactions while coordinating with other departments to deliver a seamless experience.

The role emphasizes strong English communication, hospitality systems proficiency, flexibility with shifts, and a customer-centric approach to advance in a

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication abilities in English; multilingual capabilities are highly valued.
• Proficiency with hotel management systems and point-of-sale (POS) software.
• Detail-oriented with strong organizational and time management skills.
• Problem-solving abilities and resilience in handling challenging situations.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests upon arrival and assist with check-in/check-out.
• Register guests, issue keys, and prepare arrival materials for smooth transitions.
• Provide exceptional customer service and address guest requests promptly.
• Recognize repeat guests and loyalty members; prepare welcome amenities as needed.
• Handle guest complaints with empathy and resolve issues swiftly.
• Collaborate with housekeeping, F&B, and maintenance to coordinate services.
• Manage guest communications via phone, email, and mail with accuracy.
• Promote hotel facilities and services to enhance guest experience and revenue.
• Maintain confidentiality and privacy of guest information.
• Be knowledgeable about hotel services, outlets, and local attractions for guest information.
• Stay vigilant on security and follow life safety procedures.
• When needed, perform additional duties to support hotel operations.

Skills

Customer service

English proficiency

POS software

Hotel management systems

Organization

Teamwork

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for a Guest Relations Associate to join our dynamic hospitality team in Mysuru, India. In this role, you'll be the welcoming face of our organization, creating memorable experiences for every guest who walks through our doors. As a Guest Relations Associate, you'll manage front office operations with professionalism and warmth, ensuring that each guest receives exceptional service from arrival to departure. This position offers an exciting opportunity to develop your career in the hospitality industry while making a meaningful impact on guest satisfaction and loyalty.

• Welcome guests upon arrival with genuine enthusiasm and assist with check-in and checkout procedures according to departmental standards
• Register guests, issue room keys, and prepare arrival compendiums to ensure smooth and efficient guest transitions
• Provide exceptional customer service by addressing guest requests and needs promptly and professionally
• Recognize and extend special attention to repeat guests, VIP members, and loyalty program participants; prepare and send welcome cards and amenities as appropriate
• Handle guest complaints and concerns with empathy and tact, working toward swift and satisfactory resolutions
• Manage cashiering duties and maintain vigilance regarding in-house credit matters, reporting any discrepancies to management
• Maintain and update guest history systems to ensure personalized service for returning visitors
• Collaborate with other departments (housekeeping, food and beverage, maintenance) to coordinate guest requests and ensure seamless service delivery
• Manage guest communications including phone calls, emails, messages, and mail distribution with professionalism and accuracy
• Promote hotel facilities, services, and in-house amenities to guests to enhance their experience and support revenue objectives
• Maintain strict confidentiality and privacy standards, ensuring no guest information is disclosed inappropriately
• Demonstrate knowledge of all hotel services, facilities, food and beverage outlets, and local attractions to provide comprehensive guest information
• Remain alert to security concerns and report any suspicious activity or individuals to the Duty Manager or Security team
• Maintain complete familiarity with fire and life safety procedures and emergency protocols
• Perform additional duties as assigned by management to support overall hotel operations

Qualifications

• Excellent customer service and interpersonal skills with a genuine passion for guest satisfaction
• Strong communication abilities in English; multilingual capabilities are highly valued
• Proficiency with hotel management systems and point-of-sale (POS) software
• Exceptional organizational and time management skillsDetail-oriented approach with strong attention to accuracy
• Problem-solving abilities and resilience in handling challenging situations
• Ability to work flexible schedules, including evenings, weekends, and holidays as required
• Collaborative mindset with the ability to work effectively within a team environment

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.