Front Office Ambassador

Sofitel; Mumbai; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Heartist Benefits

Academy Accor training

Job summary

Sofitel in Mumbai is seeking a Front Office Ambassador to welcome guests with warmth and professionalism. You will manage reception, assist with check-ins/outs, and coordinate with departments to ensure seamless service delivery and guest satisfaction.

This role emphasizes superb communication, multitasking, and a proactive attitude. Multilingual abilities and CRM experience are advantageous within a dynamic hospitality environment at the heart of India's bustling hotel scene.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in front office, reception, customer service or hospitality roles preferred.
• Excellent interpersonal and written/verbal communication skills.
• Strong organizational and time-management abilities; customer-focused mindset.

Responsibilities

• Greet guests and visitors warmly, setting a positive tone for their experience.
• Manage reception desk operations: answer calls, direct inquiries, and provide clear information.
• Handle check-ins and check-outs with attention to detail and efficiency.
• Maintain organized records and databases with accuracy and timeliness.
• Provide information about services, facilities and local attractions in Mumbai and surrounding area.

Skills

Interpersonal skills

Organizational skills

Customer service

Multitasking

MS Office

Education

High school diploma

Tools

CRM systems

Hotel management software

MS Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for an enthusiastic and professional Front Office Ambassador to join our dynamic team in Mumbai, India. As the first point of contact for our guests and visitors, you'll be the face of our organization, delivering exceptional service with a warm smile and genuine care. In this pivotal role, you'll create memorable first impressions while efficiently managing front office operations and ensuring every interaction reflects our commitment to excellence and inclusivity.

• Greet and welcome guests and visitors with genuine warmth, professionalism, and enthusiasm, setting a positive tone for their experience
• Manage reception desk operations, including answering phones, directing calls, and responding to inquiries with clarity and transparency
• Process check-ins and check-outs (if applicable) with meticulous attention to detail and efficiency
• Maintain organized records and databases, ensuring all information is accurate and up-to-date
• Provide comprehensive information about services, facilities, and local attractions in Udaipur with collaborative spirit
• Handle guest requests and concerns with empathy and decisiveness, resolving issues promptly and professionally
• Coordinate with various departments to ensure seamless service delivery and guest satisfaction
• Manage multiple tasks simultaneously while maintaining composure and organizational excellence
• Assist with administrative duties, scheduling, and office coordination as needed
• Uphold professional appearance and behavior standards at all times, serving as a brand ambassador
• Support team members in creating an inclusive and supportive work environment

Qualifications

• Required Qualifications:**
• High school diploma or equivalent
• 1-2 years of experience in front office, reception, customer service, or hospitality roles
• Exceptional interpersonal and communication skills (verbal and written)
• Strong organizational and time management abilities
• Professional demeanor with a customer-focused mindset
• Ability to multitask and prioritize effectively in a fast-paced environment
• Problem-solving skills with a resilient and flexible approach
• Proficiency with computer systems and MS Office applications
• Attention to detail and commitment to accuracy

Preferred Qualifications

• Multilingual abilities (English and regional languages)
• Hospitality, business administration, or customer service certification
• Experience with CRM systems or hotel management software
• Sales orientation and upselling capabilities
• Conflict resolution and de-escalation skills
• Experience in a corporate office or hospitality setting in Udaipur or similar locations

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.