GSA - Food & Beverage

East India Hotels (EIH); Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

East India Hotels (EIH) is seeking a Guest Service Associate to warmly welcome guests and ensure outstanding hospitality in our outlets. You will set up service areas, present menus, take orders, and manage accurate billing with a guest-first mindset.

Freshers may apply if they demonstrate communication skills and service attitude; prior hotel or F&B exposure is an advantage. Flexible to work shifts is required.

Qualifications

• Minimum qualification: 10+2 / Diploma / Degree in Hotel Management or Hospitality preferred.
• Freshers can be considered based on communication skills and service attitude.
• Previous experience in a hotel, restaurant, caf, banquet, or other F&B operation is an advantage.

Responsibilities

• Welcome and greet guests in a warm, courteous, and professional manner.
• Set up and maintain tables, service areas, and restaurant outlets as per standards.
• Present menus and explain food and beverage items to guests.
• Take accurate food and beverage orders and communicate them clearly to the kitchen/bar.
• Serve food and beverages efficiently and professionally.
• Follow proper sequence of service and established F&B service standards.
• Check guest satisfaction during and after service.
• Handle guest requests, feedback, and complaints professionally.
• Maintain cleanliness and hygiene of the restaurant, service areas, equipment, and workstations.
• Coordinate effectively with kitchen, stewarding, front office, and other departments.
• Assist with opening and closing duties of the outlet.
• Support the team during busy periods, banquets, events, and special functions.
• Ensure responsible handling of company property, equipment, and guest belongings.

Skills

Guest service

Communication

Interpersonal skills

F&B knowledge

Order taking

Customer-focused

Problem solving

Time management

Attention to detail

Teamwork

Grooming

Education

Hotel management or hospitality education

Job description

Key Responsibilities

• Welcome and greet guests in a warm, courteous, and professional manner.
• Set up and maintain tables, service areas, and restaurant outlets as per standards.
• Present menus and explain food and beverage items to guests.
• Take accurate food and beverage orders and communicate them clearly to the kitchen/bar.
• Serve food and beverages efficiently and professionally.
• Follow proper sequence of service and established F&B service standards.
• Check guest satisfaction during and after service.
• Handle guest requests, feedback, and complaints professionally and upscale issues when required.
• Maintain cleanliness and hygiene of the restaurant, service areas, equipment, and workstations.
• Assist with clearing and resetting tables promptly.
• Process or coordinate guest bills and payments accurately when required.
• Maintain knowledge of the menu, ingredients, promotions, and daily specials.
• Follow food safety, hygiene, health, and workplace safety procedures.
• Coordinate effectively with kitchen, stewarding, front office, and other departments.
• Assist with opening and closing duties of the outlet.
• Support the team during busy periods, banquets, events, and special functions.
• Ensure responsible handling of company property, equipment, and guest belongings.

Required Skills & Competencies

• Excellent guest service and hospitality skills
• Good verbal and written communication
• Strong interpersonal and teamwork skills
• Good food and beverage product knowledge
• Ability to take orders accurately and efficiently
• Customer-focused and service-oriented attitude
• Good problem-solving and complaint-handling skills
• Ability to work effectively under pressure
• Good time management and organizational skills
• Attention to detail
• Positive attitude and professional grooming
• Basic knowledge of food safety and hygiene standards
• Ability to use POS/billing systems is an advantage
• Ability to upsell food and beverage items is an advantage

Personal Attributes

• Friendly and approachable personality
• Polite, patient, and professional
• Reliable and punctual
• Quick learner
• Flexible to work shifts, weekends, and holidays
• Willingness to learn and grow within the hospitality industry

Qualifications & Experience

• Minimum qualification: 10+2 / Diploma / Degree in Hotel Management or Hospitality preferred.
• Freshers can be considered based on communication skills and service attitude.
• Previous experience in a hotel, restaurant, caf, banquet, or other F&B operation is an advantage.

Performance Expectations

The Guest Service Associate should consistently deliver prompt, courteous, and personalized service while maintaining the organization's standards for quality, hygiene, guest satisfaction, and teamwork.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.