Guest Service Associate

Rosetta Hospitality; Goa; On-site; INR 223,200 - 334,800; Full time

Job summary

Rosetta Hospitality in Goa is looking for a Guest Service Associate (GSA) to provide exceptional dining experiences. The GSA will be responsible for greeting and seating guests, taking orders, ensuring timely service, and maintaining cleanliness in the restaurant. Candidates should have excellent communication skills and a customer service mindset, with a diploma or certificate in Hotel Management or F&B Service preferred. Join a dynamic team to enhance guest satisfaction and ensure memorable dining experiences.

Responsibilities

• Greet and seat guests in a courteous and professional manner.
• Present menu and assist guests with food and beverage selections.
• Take accurate orders and ensure timely service of food and beverages.
• Check guest satisfaction during and after service.
• Maintain cleanliness and orderliness of the restaurant.
• Set up tables according to service standards.
• Handle billing procedures accurately.
• Support team members during peak hours.

Skills

Excellent communication and interpersonal skills

Customer service-oriented mindset

Ability to multitask and work under pressure

Basic knowledge of food & beverage terminology and service styles

Education

Diploma / Certificate in Hotel Management or F&B Service

Job description

The Guest Service Associate (GSA) in Food & Beverage Service is responsible for providing exceptional dining experiences by delivering prompt, courteous, and efficient service to all guests. The role ensures guest satisfaction through attentive service, product knowledge, and teamwork within the restaurant or outlet.

Key Responsibilities

• Greet and seat guests in a courteous and professional manner.
• Present menu and assist guests with food and beverage selections.
• Take accurate orders and ensure timely service of food and beverages.
• Check guest satisfaction during and after service; handle guest complaints politely and report to supervisor if needed.
• Maintain cleanliness and orderliness of the restaurant/dining area.
• Set up tables according to service standards (mise-en-place).
• Assist in buffet setup and clearance.
• Handle billing procedures accurately and close checks properly.
• Maintain proper stock of service items (cutlery, crockery, glassware, etc.).
• Support team members during peak hours to ensure smooth service.
• Follow hygiene, grooming, and sanitation standards as per hotel policy.
• Ensure food safety and cleanliness in service areas.
• Adhere to all safety and emergency procedures.

Other Duties

• Attend daily briefings and training sessions.
• Keep updated with menu items, ingredients, and promotions.
• Perform any other duties assigned by the supervisor or management.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Pleasing personality and professional grooming.
• Customer service-oriented mindset.
• Ability to multitask and work under pressure.
• Basic knowledge of food & beverage terminology and service styles.

Qualifications & Experience

• Diploma / Certificate in Hotel Management or F&B Service preferred.