Group Lead(Content Moderation)

Wipro Ltd.; Pune District; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Wipro is seeking an experienced Team Leader / Group Leader to manage high-performing operations teams in Pune. The role focuses on people leadership, coaching, and delivering against key performance metrics.

You will monitor metrics such as Accuracy, AHT, Service Level, Attrition and Shrinkage, drive process improvements, and present insights to stakeholders while fostering engagement across the team.

Qualificações

• 5+ years of experience in a Team Leader / People Management role.
• Excellent verbal and written communication skills.
• Strong knowledge of operational metrics: Accuracy, AHT, SL, Attrition, and Shrinkage.
• Experience in stakeholder management and team development.
• Lean/Six Sigma certification is an added advantage.
• Content Moderation leadership experience is preferred.

Responsabilidades

• Lead and mentor a team to meet business goals.
• Coach and develop team through feedback and plans.
• Monitor metrics: Accuracy, AHT, Service Level, Attrition, Shrinkage.
• Ensure quality and productivity standards.
• Prepare performance reports for stakeholders.
• Drive employee engagement and team-building.
• Pursue process improvements and operational excellence.

Conhecimentos

People management

Communication skills

Operational metrics

Stakeholder management

Lean Six Sigma

Content moderation leadership

Descrição da oferta de emprego

We are looking for an experienced Team Leader / Group Leader to manage and lead high-performing teams in a fast-paced operations environment. The ideal candidate should have strong people management skills, excellent communication abilities, and a solid understanding of operational metrics.

Key Responsibilities

• Manage and mentor a team to achieve business and operational goals.
• Drive performance through regular coaching, feedback, and development plans.
• Monitor and improve key metrics such as Accuracy, AHT, Service Level, Attrition, and Shrinkage.
• Ensure adherence to quality and productivity standards.
• Prepare performance reports and present insights to stakeholders.
• Handle employee engagement and team-building initiatives.
• Drive process improvement initiatives and operational excellence.

Requirements

• 5+ years of experience in a Team Leader / People Management role.
• Excellent verbal and written communication skills.
• Strong knowledge of operational metrics: Accuracy, AHT, SL, Attrition, and Shrinkage.
• Experience in stakeholder management and team development.
• Lean/Six Sigma certification is an added advantage.
• Content Moderation leadership experience is preferred.