Manager - Process Excellence

Wipro; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Wipro is seeking an experienced process excellence leader with strong content moderation background to drive quality initiatives across a cluster of engagements. The role requires leading Black Belt teams, mentoring LSSBB projects, and delivering transformational programs in Analytics, automation, and insurance processes.

The candidate should excel in cross-functional collaboration, stakeholder management, and have robust proficiency in MS Excel and PowerPoint to communicate strategies and

Qualifications

• Content moderation experience is mandatory.
• Leadership of Black Belts or LSSBB projects is essential.
• Experience driving Six Sigma, Lean, and process excellence initiatives.
• Strong communication skills with stakeholders and customers.
• Experience in large transformational programs involving process reengineering and analytics.

Responsibilities

• Excellence leader with history in outsourcing/offshoring industries.
• Manage quality/process excellence initiatives for multiple engagements (>1000 FTEs).
• Lead/mentor a team of black belts and drive career paths.
• Drive large transformational programs including automation in Insurance domain.
• Collaborate with cross-functional teams to implement process improvements.

Skills

Content moderation experience

Six Sigma

Lean

Team leadership

Stakeholder management

Analytics

Automation

Cross-functional collaboration

Insurance domain knowledge

Tools

MS Excel

PowerPoint

Job description

Content Moderation Experience is Must to Have

Role & responsibilities

• Excellence leader with a demonstrated history of working in the outsourcing/offshoring industry.
• Experience in managing Quality/ Process Excellence initiatives for a cluster of engagements with a size > 1000 FTEs
• Experience in managing a team of black belts and their career pathing
• Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt
• Hands on experience in driving large transformational programs involving process reengineering, analytics, automation in Insurance domain
• Must have worked in cross functional teams and demonstrated ability to drive change in the process in Insurance domain
• Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
• Experience in working with the sector leaders and putting together a strategic roadmap for the transformations
• Well versed with MS Office Excel and PowerPoint.
• Exposure to working in Process excellence role in third party BPOs

Preferred candidate profile

• Lead consulting assignments and deliver business value to the customers through quality initiatives.
• Lead a team of black belts in achieving the cost saving, process standardization, value creation targets for a luster
• Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Be a strategic partner for sector leader in driving transformation and customer advocate for the line of business