Team Lead- Content Moderation

Wipro; Bengaluru; Presencial; INR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

Wipro is seeking a Team Leader with 3+ years of people management experience for Bengaluru-based operations. The role requires excellent communication and a strong grasp of operational metrics such as accuracy, AHT, SL, attrition, and shrinkage. Lean/Six Sigma certification is a plus, and prior content moderation leadership is preferred.

Shift is 24x7, including night shifts, with Bangalore location as the base. Graduate qualification is required.

Formación

• 3+ years of experience in people management or a team leader role.
• Excellent communication skills.
• Strong understanding of operational metrics: Accuracy, AHT, SL, Attrition, Shrinkage.
• Lean/Six Sigma certification will be an added advantage.
• Experience in Content Moderation as a Team Lead/Group Lead is preferred.

Conocimientos

People management

Team leadership

Communication

Operational metrics

Lean/Six Sigma

Content moderation (leadership)

Educación

Graduate

Descripción del empleo

Key Requirements:

• 3+ years of experience in people management/Team Leader role
• Excellent communication skills
• Strong understanding of operational metrics: Accuracy, AHT, SL, Attrition, Shrinkage
• Lean/Six Sigma certification will be an added advantage
• Experience in Content Moderation as a Team Lead/Group Lead is preferred(Content moderation exp. not mandatory).

Additional Details:

• Shift: 24x7 (including night shifts)
• Location: Bangalore
• Qualification: Graduate