Team Lead - International Process (Immediate only)

TP; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

TP in Hyderabad is seeking a results-oriented Team Leader to oversee the team’s overall performance, ensure timely task completion, and coach members to meet and exceed expectations. You'll publish regular performance reports, coordinate with Trainers and Managers, and foster a trustful, collaborative environment focused on data-driven improvements and process excellence.

The ideal candidate has proven supervision experience, strong Excel skills, and the ability to multi-task while maintaining

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics
• Organizational and time-management skills
• Decision-making skills
• Good PC skills, MS Excel, and communication abilities

Responsibilities

• Oversee team's overall performance and task completion.
• Publish periodic performance reports (Daily/Weekly/Monthly).
• Coordinate meetings with Team Leaders, Trainers and Managers to discuss impediments and resources.
• Provide the team with a clear process vision and motivate members.
• Facilitate problem solving and maintain quality standards.

Skills

Team leadership

Performance metrics

Time management

Communication skills

Decision making

Data analysis

Education

Degree in Management or training in team leading

Tools

MS Excel

Job description

Role & responsibilities

Roles and Responsibilities

• Be responsible for the teams overall performance.
• Ensure timely and effective completion of assigned tasks.
• Resolve queries in exceptional situations and escape them, when required (by following proper channels).
• Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
• Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
• Provide the team with a vision of the process objectives.
• Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
• Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Facilitate problem solving and collaboration.
• Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
• Keep the Managers/Leaders informed of task accomplishment, issues and status.
• Focus on accelerating teams’ performance.
• Understanding towards business/organization objectives.
• Willingness to add value to company’s Culture, Mission and Vision

Desired Candidate Profile

Proven work experience as a team leader or supervisor

• In-depth knowledge of performance metrics
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills

Preferred Skills:

• Strong communication skills in English

Critical Competencies:

• Customer Service
• Good analytical skills
• Must be very good with data representation
• Must be very good with MS Excel
• Time Management
• Ability to multi-task

Preferred candidate profile

Excellent communication skills

Immediate joiners