4400294-Assistant Manager

EXL Talent Acquisition Team; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

EXL Talent Acquisition Team in India’s Pune district seeks an Operations Team Manager to oversee a 15-20 member team, drive operational excellence, and enhance performance through coaching and KPI tracking.

The role focuses on quality management, shrinkage control, and proactive team development, with regular reporting to senior management and close HR collaboration for retention and growth.

Qualifications

• Experience leading teams of 15–20 members.
• Strong analytical and data-driven decision-making skills.
• Ability to set and track KPIs and drive performance improvements.
• Experience with performance reviews and coaching.

Responsibilities

• Lead, mentor, and manage a team of 15-20 professionals with clear communication and development focus.
• Develop and monitor KPIs to measure team and individual performance and drive improvements.
• Ensure adherence to quality standards and operational procedures, conducting audits as needed.
• Monitor shrinkage rates and implement strategies to minimize losses and improve inventory control.
• Drive employee engagement and retention through team-building and HR collaboration.
• Provide analytics-driven reports on operational performance to senior management.
• Oversee day-to-day operations and supervise lower-level staff.
• Ensure compliance with safety standards and client communications.
• Manage reports and personnel documentation, including payroll.

Skills

Team leadership

Data analytics

Performance management

KPI tracking

Job description

We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence, optimizing team performance, and fostering a positive work environment.

Key Responsibilities:

• Team Management: Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development. Conduct regular performance evaluations and provide constructive feedback to team members. Implement strategies to enhance team cohesion and productivity, and address any conflicts or issues promptly.
• Performance Management: Develop and track key performance indicators (KPIs) to measure team and individual performance. Analyze performance data to identify trends and areas for improvement. Implement performance improvement plans and conduct regular review meetings.
• Quality Management: Ensure adherence to quality standards and operational procedures. Monitor and assess the quality of work, implementing corrective actions as needed. Conduct audits and process reviews to ensure compliance with internal and external standards.
• Shrinkage Management: Monitor and manage shrinkage rates, identifying and addressing potential causes. Develop and implement strategies to minimize losses and improve inventory control.
• Retention and Team Building: Develop and implement initiatives to enhance employee engagement and retention. Organize and facilitate team-building activities to foster a positive and collaborative work environment. Identify and address any retention issues, working closely with HR to implement solutions.
• Analytical Skills: Utilize data analytics to drive decision-making and operational improvements. Analyze trends and metrics to forecast future needs and challenges. Prepare and present reports on operational performance and team effectiveness to senior management.
• Oversee day-to-day operations and work of lower-level staff
• Ensure compliance to organizational standards, including safety standards and client or customer communications
• Monitor and provide feedback to managed staff to effect improvements in organizational goals
• Manage reports and personnel documents, including payroll