Walk-in | TEAM LEAD

Webfurther; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Webfurther in Hyderabad is seeking a Team Lead for Content Moderation to guide a group of moderators, ensure adherence to client policies, and drive quality and efficiency. The role emphasizes coaching, performance reviews, and process improvements in a fast-paced BPO/ITES setting.

The candidate should have 5–7 years of content moderation experience, a bachelor's degree, and a background in a BPO/ITES environment.

Qualifications

• Bachelor's degree in any discipline.
• 5 - 7 yrs of experience in content moderation.
• Experience in BPO/ITES environment preferred.

Responsibilities

• Manage and lead a team of content moderators to meet productivity, quality, and SLAs
• Monitor team performance and provide regular feedback, coaching, and mentoring
• Conduct performance reviews, 1:1s, and development planning
• Ensure adherence to client policies, content guidelines, and compliance standards
• Handle escalations and complex moderation cases
• Drive process improvements and support operational excellence initiatives
• Maintain accurate reporting and dashboards for performance tracking
• Collaborate with Quality, Training, and Operations teams for continuous improvement
• Ensure team engagement, attendance, and discipline management
• Support hiring, onboarding, and training of new team members

Education

Bachelor's degree

Job description

Job Title: Team Lead Content Moderation

Preferably Female

Role Summary

The Team Lead Content Moderation is responsible for managing a team of moderators to ensure high-quality, accurate, and timely content review aligned with client guidelines and platform policies. The role involves driving performance, maintaining quality standards, and ensuring operational efficiency.

Note :

Candidates must have prior content moderation experience and a minimum of 3+ years of documented experience in a Team Lead role.

Key Responsibilities

• Manage and lead a team of content moderators to meet productivity, quality, and SLAs

• Monitor team performance and provide regular feedback, coaching, and mentoring
  
• Conduct performance reviews, 1:1s, and development planning
  
• Ensure adherence to client policies, content guidelines, and compliance standards
  
• Handle escalations and complex moderation cases
  
• Drive process improvements and support operational excellence initiatives
  
• Maintain accurate reporting and dashboards for performance tracking
  
• Collaborate with Quality, Training, and Operations teams for continuous improvement
  
• Ensure team engagement, attendance, and discipline management
  
• Support hiring, onboarding, and training of new team members
  

Key Metrics

• Quality scores / Accuracy
• Productivity / Throughput
• SLA adherence
• Escalation handling
• Attrition & team engagement

Required Skills & Competencies

• Strong people management and leadership skills
• Good understanding of content moderation policies and tools
• Ability to handle sensitive content with resilience
• Excellent communication and stakeholder management
• Strong analytical and problem-solving skills
• Ability to work in fast-paced and high-pressure environments

Eligibility / Qualifications

• Bachelors degree in any discipline
• 5 - 7 yrs of experience in content moderation
• Experience in BPO/ITES environment preferred