Customer Relationship Executive (CRE)

Solution Box; Jaipur; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Fixed monthly salary

Incentives / Target Bonuses

Annual/biannual pay revisions

Job summary

SolutionBox Insight Pvt. Ltd. is seeking a Customer Relationship Executive (CRE) in the Gems and Jewellery sector.

The role focuses on managing client relationships, overseeing dispatch and logistics, and handling billings, repairs, orders, and ledger matching. The ideal candidate will have strong customer service skills, high attention to detail, and the ability to ensure timely and accurate processing of orders.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service, client management, or related roles in Gems and Jewelry preferred.
• Strong communication and interpersonal skills to engage effectively with clients and internal teams.
• Excellent organizational abilities and attention to detail in managing dispatch, logistics, and billing processes.
• Proficiency in MS Office applications and accounting software for order management and ledger matching.

Responsibilities

• Client management: Interact with clients professionally, address queries, provide product information, and build relationships to ensure satisfaction.
• Dispatch and logistics: Coordinate with logistics to ensure timely delivery, track shipments, update clients, and maintain records.
• Billing and order management: Generate invoices, manage repair requests, and ensure timely billing and ledger matching.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Bachelor's degree in Business Administration or Marketing

Tools

MS Office

Accounting software

Job description

• Country India

About Us

Welcome to SolutionBox Insight Pvt. Ltd.

SolutionBox is a trusted HR Consulting and Recruitment partner for startups and SMEs across India and globally. Since 2016, we’ve supported over 250 companies in hiring the right talent, building HR systems, and improving workforce performance.

What We Do:

End-to-End Recruitment (RPO)

Payroll & Compliance Management

HR Consulting, Policy Design & Implementation

Training & Performance Management Systems

We proudly serve clients across sectors including Jewellery, Manufacturing, IT, Fintech, and Retail. From hiring a Sales Executive to setting up an entire HR department, we offer complete HR solutions tailored to your business needs.

Careers with Our Clients

We’re hiring for exciting roles across our client companies in a wide range of industries.

Explore the latest openings below and find a role that fits your skills and aspirations.

Job Description

As a Customer Relationship Executive (CRE) in the Gems and Jewellery industry, you will be responsible for managing client relationships, overseeing dispatch and logistics, handling billings, repairs, orders, and ledger matching. The ideal candidate should have excellent customer service skills, attention to detail, and the ability to ensure timely and accurate processing of orders and transactions.

Key Responsibilities

• Client Management:
  • Interact with clients in a professional and courteous manner to address their queries, provide product information, and offer assistance.
  • Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
  • Handle client feedback, complaints, and requests effectively to enhance the overall customer experience.
• Dispatch and Logistics:
  • Coordinate with the logistics team to ensure timely and accurate delivery of products to clients.
  • Track and monitor shipments, update clients on delivery status, and address any issues or delays.
  • Maintain proper documentation and records related to dispatch and logistics activities.
• Billing and Order Management:
  • Generate and process invoices, bills, and receipts accurately for client purchases and orders.
  • Manage repair requests, coordinate with the repair team, and ensure timely completion of repairs.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service, client management, or related roles in the Gems and Jewelry industry is preferred.
• Strong communication and interpersonal skills to engage effectively with clients and internal teams.
• Excellent organizational abilities and attention to detail in managing dispatch, logistics, and billing processes.
• Proficiency in MS Office applications and accounting software for order management and ledger matching.

Fixed Monthly Salary

Based on experience and customer-facing skills.

Incentives / Target Bonuses

Linked to customer satisfaction scores, retention, and upselling performance.

Annual or biannual salary revisions based on review metrics.