Manager Operations- Nagpur

Birlafertility; Nagpur District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading fertility clinic in Maharashtra is looking for an experienced administrator to manage multiple units. Responsibilities include driving revenue, overseeing operations, and ensuring compliance. The ideal candidate should possess an MBA/MHA and have a minimum of 5-7 years of administrative experience in healthcare settings. Team leadership and patient engagement are crucial for this role.

Qualifications

• 5-7 years of experience in managing administration for a full unit or multiple units.
• Conversion/Counselling experience of at least 2 years.
• Experience in training a team of at least 8-10 members.

Responsibilities

• Drive revenue through conversion of IVF Packages and ensure targets are met.
• Manage employee motivation, grievances, and support their roles.
• Ensure high patient satisfaction and resolve complaints proactively.

Skills

Team management

Revenue management

Cost management

Patient complaint resolution

Statutory compliance

Education

MBA/MHA from a reputed college

Job description

Pre-requisites for consideration of candidature:

• MBA/MHA from a reputed college/institution
• Min. 5-7 years of experience in managing administration for a full unit / multiple units in reputed Fertility Clinic or Day-care Centre or small Hospital
• Conversion/Counselling experience of at least 2 years
• Should have handled a team of at least 8-10 members and be proficient in training
• Key Job Responsibilities:
• Revenue Management: Drive revenue through conversion of IVF Packages, diagnostic, OPD procedures, pharmacy, etc. Ensure business targets of conversion and counselling are met, keep a strong vigil on revenue leakage
• Cost and Inventory Management
• People Management: Manage employee motivation, engagement and retention. Resolve employee grievances and support them in carrying out their roles and responsibilities
• Service Excellence: Ensure high PSAT and process time adherence. Proactively resolve patient complaints. Identify the causes behind problems and offer solutions that can help address the problem within the shortest duration
• Medical Record Management: Store patient information and records as per protocol: ensure that all information is recorded, stored and shared accurately and safely
• Facility Management: Ensure Hygiene and upkeep of the centre as per defined KPI / standards. Make sure that all assets are utilized efficiently, proactively address any equipment break downs
• Statutory Compliances: Drive necessary statutory compliances and renewals in a timely manner. Escalate risks to management, if any
• Reporting: Prepare and share period reports with senior management
• New launch: Support in perfect launch of the centre as per defined SOPs
• Vendor management: Manage donor agencies, surrogacy agencies and other external vendors (F&B, security, Housekeeping and Laundry) to ensure timely execution and quality of service

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