Customer Service Executive | Thane,Mumbai

n Human Resources & Management Systems [ nHRMS ]; Thane; On-site; INR 180,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

nHRMS in Thane, India is hiring for a customer service associate to handle inquiries via phone, email, and chat. You will resolve issues, provide product information, and process requests while maintaining up-to-date customer records in the CRM system.

The role requires 1–2 years of experience in customer service, a high school diploma (degree preferred), and strong communication skills in English. This is a permanent, on-site position with a general shift and 6-day workweek.

Qualifications

• High school diploma required; degree in related field preferred.
• 1–2 years customer service experience, especially in call center or customer-facing roles.
• Fluent English, strong communication and listening skills; ability to handle inquiries professionally.

Responsibilities

• Handle customer inquiries via calls, email, and chat in a timely, professional manner.
• Troubleshoot and resolve customer issues and complaints promptly.
• Educate customers on product features, benefits, and usage.
• Process requests such as order cancellations, returns, and exchanges.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales, marketing, and operations to improve customer experience.
• Meet and strive to exceed performance targets like first-call resolution.

Skills

Communication

Active listening

Problem solving

Customer service

Conflict resolution

CRM software

MS Office

English fluency

Education

High school diploma

Related degree preferred

Tools

CRM software

Microsoft Office

Job description

Job Location: Thane, Manpada
Immediate-30 days of Joining
6 Days of working (Mon-Sat), General Shift
Permanent Role, Start-up Culture

Job Location: Thane, Manpada
Immediate-30 days of Joining
6 Days of working (Mon-Sat), General Shift
Permanent Role, Start-up Culture

Key Responsibilities

1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.
2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.
3. Provide Product/Service Information: Educate customers on product features, benefits, and usage.
4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.
5. Maintain Customer Records: Update customer information and interaction history in our CRM system.
6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.
7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.

Requirements

1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.
2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment.
3. Skills:
   • Excellent communication, listening, and problem-solving skills.
   • Strong customer service and conflict resolution skills.
   • Ability to work in a fast-paced, dynamic environment.
   • Proficiency in CRM software and Microsoft Office applications.
   • Fluency in English (written and verbal); additional language skills a plus.

Benefits

• Competitive Salary: Based on experience and performance.
• Benefits: Health insurance, paid time off, and opportunities for career growth and development.
• Training: Comprehensive training program to ensure your success in the role.

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role,